Client Experience Intern

Job Location:

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Who We Are:

Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.

Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

Are you ready to dive into the heart of a high-impact team driving strategic initiatives across an organization Join the CX Strategy & Enablement team and gain hands-on experience supporting key functions across Client Experience CRM and Sales Enablement.

Youll work in a collaborative environment where your contributions help shape how we capture client insights translate them into action and improve the overall client journey.Youllgain exposure to how insights are gathered structured and used to inform strategic decisions.

What You Will Do:

Analyze CX feedback metrics and client inputs to surface insights that inform business and product decisions.
Support key business operations within the sales organization including process development internal reporting vendor exploration and broader initiatives.
Support sales and CX operations including processes reporting strategies AI enablement and key initiatives.
Improve client journeys by identifying touchpoints trends and opportunities for enhanced experiences.
Support strategy and roadmap updates ensuring alignment with organizational goals.
Manage and maintain commercial platforms (Salesforce Qualtrics enablement tools) including reporting dashboards and data quality.
Produce stakeholder-facing presentations and materials that drive alignment inform decisions and support internal and external engagement.

What You Bring:

Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Business Economics or a similar program
Solid verbal written and analytical communication skills. Youare able toarticulate your complex concepts succinctly in a clear concise manner. You would consider yourself a great storyteller
Relationship-building and strong interpersonal skills with the ability to develop trust and confidence work effectively and collaborative with individuals across multiple functions and levels you are client focused customer driven and work well under pressure
Proficiencyin the Microsoft Office Suite (Outlook Word PowerPoint Excel Power BI MS Teams) with preference for those who can create visually engaging & compelling PowerPoint presentations
Understanding that success is in the details you notice things that othersdont. Your analytical skills help you to interpret data and inform your decision-making
Excellent research skills and resourcefulness with the ability to seek out answers to questions and problems solve ina timelymanner
Understanding and willingness to learn the payments fintech or financial services industry
You are a proactive problem-solver with a demonstratedtrack recordbeing able toidentifyissues as they arise and can triage accordingly
Comfortable with learning and working effectively either independently or with groups acrossdifferent functionsand levels are you committed to customer service
Proven time management and organization skills. You can prioritize and manage your time effectively to meet deadlines

Although notrequiredyou have some familiarity orpreviousexperience with the following:

Previousexperience working with a CRM platform (Salesforce) and other sales tools is an asset.
Previouscustomer experience account management or sales experience an asset
Presentation skills - ability to put together PowerPoint slide decks that present concepts and data in a clearconciseand informational way
Ability tothink outside the boxand propose creative ideas
Youdonttake yourself too seriously and enjoy having fun at work

WhatWereOffering:

The hourly pay range for this position is $23to $25 and the internship term runs fromSeptember to December 2026. The exact amount will depend on factors such as skills experience and job-related knowledge. An internship opportunity atInteracalso features:

Flexible hybrid work model with monthly intern socials for better work-life balance
Convenient downtown Toronto officelocatedminutes away from Union Station
Interaclearning bootcamp designed to help you hit the ground running

Why Join Us

At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:

Investing in the Future Help us unlock digital prosperity for all Canadians.
Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.
Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.
Inspiring Community Work in an ecosystem where we lift each other up and rise together.
Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

Required Experience:

Intern

Who We Are:Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives. Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protecti...