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Client Experience Coordinator
Job Location:
Yearly Salary:
Posted:
26 September 2026 (18 hours ago)
Posted:
Application Deadline:
24 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Be the First Face of Exceptional Service.
MK Auto Group is a leader in collision repair known for delivering outstanding service and top-quality repairs. Were looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused fast-paced environment.
If youre passionate about creating a smooth and positive experience for clients during a stressful time this is the opportunity for you.
MK Auto Group is a leader in collision repair known for delivering outstanding service and top-quality repairs. Were looking for a professional and personable Client Experience Coordinator (CEC) who thrives in a customer-focused fast-paced environment.
If youre passionate about creating a smooth and positive experience for clients during a stressful time this is the opportunity for you.
Your Role:
As a CEC youll be the primary point of contact for customers throughout the repair process. From greeting customers to coordinating repair timelines your role is key to building trust and ensuring satisfaction.
Key Responsibilities:
- Greet customers warmly and professionally in person and over the phone.
- Guide customers through the collision repair process.
- Schedule appointments and manage repair bookings.
- Coordinate with estimators technicians and insurance providers.
- Provide updates to customers on repair status.
- Handle documentation invoicing and file processing.
- Maintain a clean and welcoming front office environment.
- Support the team with administrative tasks as needed.
What You Bring:
- Previous experience in a customer service or administrative role (automotive or collision industry an asset).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Positive attitude and a commitment to delivering a great customer experience.
- Proficiency with Microsoft Office; familiarity with Mitchell or other repair systems is an asset.
- Ability to work well in a team-oriented environment.
- High school diploma or equivalent required.
- Valid drivers license and clean driving records.
Why Join MK Auto Group:
- Be part of a team thats passionate about quality and care.
- Comprehensive benefits and competitive compensation that includes:
- Employee assistance programs.
- Extended Health & Dental coverage.
- RRSP matching up to 5%.
- Paid vacation.
- Daycare Reimbursement up to $100/month per family.
- Tool & Safety Boot Reimbursement up to $150/year.
- Employee discounts on automotive services.
- Tuition reimbursement for trade certification.
- Ongoing support for learning and growth.
- Modern professional facility with a customer-first culture.
- Opportunities to grow within a well-established and expanding group.
At MK Auto Group we dont just offer jobs we help you grow a career. We are committed to supporting our team members both professionally and personally.
Apply Now!
Send your resume to
Only those selected for an interview will be contacted.
Send your resume to
Only those selected for an interview will be contacted.
Required Experience:
IC
