This job profile description is a standardized non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties responsibilities reporting lines working conditions grading compensation or other essential terms and conditions of duties and responsibilities may vary based on business needs local requirements and operational practices. Where a team members role is governed by an employment agreement local terms and conditions prior job description or collective bargaining agreement those documents shall prevail in case of any inconsistency. Mandatory local laws shall also reimbursement processes to enable timely accurate and consistent handling of coverage-related requests across customer operations and patient support benefits-related documentation case updates follow-up activities and reimbursement support communications to advance case routine reimbursement issues documentation gaps and workflow exceptions to reduce delays and support access-related accurate case records reimbursement documentation and system updates to support operational visibility reporting readiness and workflow reimbursement trends recurring issues and escalation indicators to support proactive issue resolution and service with internal and external stakeholders to align communications clarify reimbursement requirements and support case to process improvements workflow updates and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

High School Diploma/GED or equivalent experience required.2 years of experience in reimbursement support patient services customer operations healthcare support services case coordination claims support or a related field in reimbursement support patient access customer support service management customer relationship management systems or process improvement preferred.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies