Canada Technology Consulting Business Platform Transformation Senior Director

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JOB DESCRIPTION

You Belong Here

The Protiviti Career provides an opportunity to learn inspire and advance within a collaborative and inclusive culture. We hire curious individuals for whom learning is a passion. We lean into our mission: We Care. We Collaborate. We Deliver.

At every level we champion leaders who live our values of integrity inclusion innovation and commitment to success. Imagining our work as a journey we believe integrity guides our way inclusion moves us forward together innovation creates new destinations and our commitment to success empowers us to deliver on our vision to be the most trusted global consulting firm.

Where We Need You:

The Technology Consulting Practice is seeking a Senior Director to join our growing team and lead client transformation across the Quote to Cash ecosystem including Configure Price Quote (CPQ) Contract Lifecycle Management (CLM) billing order management revenue recognition and broader revenue operations transformation. Quote to Cash has become the operational backbone of modern revenue models requiring organizations to connect commercial strategy technology architecture process design data integrity and delivery excellence. Subscription pricing usage-based billing complex contracting and AI-accelerated deal cycles require a leader who can help clients modernize how revenue is designed sold contracted billed recognized and optimized.

What You Can Expect:

This is a practice-building leadership role with responsibility for advancing the firms Quote to Cash transformation capabilities across market positioning client advisory technology partner alignment delivery methodology talent development and commercial and delivery performance. The Senior Director will help define how the firm goes to market how client transformation engagements are shaped and delivered which technology partners are prioritized and how the practice creates measurable value for clients across the Q2C ecosystem.

What Will Help You Be Successful:

• Define and evolve the firms Q2C practice vision service portfolio go-to-market strategy priority client segments and market differentiation.
• Originate and support client opportunities in partnership with sales leadership including serving as the senior SME in pursuits proposals RFPs and executive client conversations.
• Build the firms market presence through thought leadership speaking opportunities webinars analyst relationships and other external visibility channels.
• Lead or sponsor the most complex Q2C advisory and implementation engagements providing credible executive guidance across business process architecture platform selection integration and post-go-live optimization.
• Design scalable Q2C operating models across CPQ contract lifecycle recurring and usage-based billing order management revenue recognition accounts receivable data and analytics.
• Establish and maintain strategic alliances with key technology partners including Salesforce Zuora Oracle Stripe Logi Sense Conga Docusign and other Q2C ecosystem providers.
• Create and standardize delivery methodology frameworks assessment tools accelerators reference architectures and reusable assets that improve quality consistency and practitioner leverage.
• Recruit develop and retain a high-performing team of Q2C advisors and technology practitioners while building competency models career paths certification plans and mentoring routines.
• Own practice health and performance indicators including revenue pipeline coverage utilization realization client satisfaction delivery quality and profitability.
• Partner with firm leadership on workforce planning investment priorities market trends and strategic growth decisions as the practice scales.

Do Your Talents Include the Following

• Deep Quote to Cash domain expertise across product and pricing catalogues CPQ workflows contract execution and amendments billing models order management revenue recognition under ASC 606 / IFRS 15 and accounts receivable.
• Hands-on mastery of Salesforce Revenue Cloud / CPQ with credible cross-platform fluency across the broader Q2C ecosystem including Zuora Oracle CPQ Stripe Billing Conga CLM DocuSign CLM or comparable platforms.
• Ability to advise clients on platform selection solution architecture integration patterns vendor considerations and technology tradeoffs across CRM ERP revenue recognition billing CLM iPaaS analytics and RevOps tooling.
• Demonstrated success designing and delivering end-to-end Q2C transformations from current-state assessment and business case development through implementation integration change management and optimization.
• Strong executive presence and communication skills with the ability to engage credibly with CFOs RevOps leaders CIOs sales executives and technical architects.
• Commercial orientation with the ability to connect technology decisions to business outcomes such as revenue leakage deal velocity DSO audit readiness margin realization and client value.
• Experience building or scaling a consulting practice service line or equivalent capability including offering development pipeline building delivery oversight team development and P&L-oriented decision-making.
• Experience leading multi-workstream multimillion-dollar advisory or implementation programs and managing senior client relationships.
• Builders mentality analytical rigor and platform-neutral integrity with a bias for creating durable methodology team capability and market position.
• Existing or buildable relationships within the Q2C technology partner ecosystem.
• Exposure to AI/ML applications in the Q2C domain including intelligent pricing contract risk scoring usage anomaly detection or predictive revenue forecasting.
• Background in high-growth SaaS technology or services sectors where Q2C complexity is amplified by rapid product and pricing evolution.

Your Educational and Professional Qualifications:

• Bachelors degree in a relevant discipline such as Business Administration Finance Accounting Information Systems Computer Science Engineering Operations Data Analytics Economics Technology Management or a related field is required; MBA Masters in Information Systems Technology Management Finance Accounting or a related field is preferred.
• 15 years of experience in Quote to Cash Revenue Operations or enterprise technology consulting is required including 5 years in senior leadership practice-building service line leadership or equivalent capability-building roles.
• Proven experience designing and delivering end-to-end Q2C transformations across process platform integration data and change management is required.
• Deep hands-on expertise in Salesforce Revenue Cloud / CPQ is required with credible fluency across additional Q2C platforms and related ecosystem technologies.
• Experience leading multi-workstream multimillion-dollar advisory or implementation programs and managing C-suite or senior executive client relationships is required.
• Experience building or scaling a consulting practice service line or comparable Q2C capability is strongly preferred.
• Active certifications in one or more Q2C platforms such as Salesforce CPQ Specialist / Revenue Cloud Consultant Zuora Billing Certification or Oracle CPQ Cloud are preferred.
• Prior experience as a named Q2C practice leader principal managing consultant or equivalent leader at a recognized consultancy or systems integrator is preferred.

Our Hybrid Workplace

Protiviti practices a hybrid model which is a combination of working in person with a purpose and working remotely. This model creates meaningful experiences for our people and our clients while offering a flexible environment. The ratio of remote to in-person requirements vary by client project team and other business factors. Our people work both in-person in local Protiviti offices and on client sites which can include local or out-of-state travel based on our projects and client requests and commitments.

This job posting is for a current vacancy.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

All applicants applying for Canadian job openings need authorization to work in Canada for Protiviti without sponsorship now or in the future.

As part of Protivitis employment process any offer of employment is contingent upon successful completion of a background check.

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Protiviti is not registered to hire or employ personnel in the following provinces New Brunswick Newfoundland & Labrador Northwest Territories Nova Scotia Nunavut Prince Edward Island Quebec Saskatchewan Yukon.

Protiviti is not licensed or registered as a public accounting firm and does not issue opinions on financial statements or offer attestation services.

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