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Call Center Representative
Job Location:
Monthly Salary:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
31 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Call Center Representative
Looking for a dynamic opportunity in the insurance industry Contribute to a customer-focused environment by supporting billing inquiries assisting customers and brokers and delivering exceptional service through phone and email interactions. With a hybrid work model on-site training and a variety of daily responsibilities this role offers an engaging and stimulating professional experience.
What is in it for you:
Hourly salary of $19.15.
6-month contract.
Full-time position: 37.5 hours per week.
Rotating shifts within call centre hours.
Monday to Friday: 8:00 am to 8:00 pm.
Hybrid: 2-3 days/week in Markham office.
On-site training for approximately 2 weeks.
Responsibilities:
Provide professional timely and courteous support to customers and brokers regarding billing inquiries.
Investigate and resolve billing discrepancies in collaboration with brokers and underwriters.
Support inbound insurance and claims-related inquiries and direct customers to the appropriate team for further assistance.
Communicate clearly effectively and empathetically with customers by phone and email.
Resolve customer issues and explain available programs and services.
Interpret customer needs and respond appropriately and professionally.
Gather relevant information systematically to ensure seamless customer interactions.
Take ownership of customer inquiries and maintain commitment to follow-up and resolution.
What you will need to succeed:
Previous customer service experience preferably in a call centre environment.
12 years of experience in a contact centre environment is considered an asset.
Prior customer service experience in a similar role is considered an asset.
Ability to multitask in a fast-paced environment.
Ability to adapt quickly to changing circumstances.
Professional telephone and email communication skills and etiquette.
Proficiency with word processing software Microsoft Excel and various web-based and Windows applications.
Strong communication and interpersonal skills with the ability to provide clear and concise support.
Strong problem-solving skills with the ability to analyze and resolve customer concerns.
Ability to handle a high volume of calls with a minimum expectation of 70 calls per day and up to
Bilingual in English and French is considered an asset to support customers and brokers through phone and email interactions in both languages.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
