Business Consultant – Intermediate

Court Technology Services (CTS) is undertaking a major Infrastructure Modernization and Service Transformation initiative. This includes modernization of data centres hybrid cloud adoption IT service management (ITIL) disaster recovery resiliency and business continuity planning.

The Business Consultant will play a key role in strategy development operational transformation and stakeholder engagement across multiple parallel workstreams.

• Assess current infrastructure and service operations (server storage network AV desktop service desk)
  
• Define and document end-to-end IT services service catalogues SLAs and KPIs
  
• Design ITIL-aligned processes (incident change service design continual improvement)
  
• Support organizational design roles and job descriptions
  
• Develop and execute change management and communication plans
  
• Support service management tooling (e.g. ServiceNow)
  

• Develop data centre modernization strategy aligned to hybrid cloud (Azure/AWS)
  
• Lead options analysis and decision-making
  
• Deliver:
  • Multi-year strategic roadmap
    
  • Near-term execution plan
    
• Collaborate with architects to produce logical designs and requirements
  

• Define and document RTO/RPO requirements
  
• Design DR and resiliency architectures
  
• Develop runbooks recovery procedures and test plans
  
• Coordinate and document DR exercises and outcomes
  
• Build/update business continuity frameworks
  

• Prepare executive presentations briefings and decision documents
  
• Support risk issue and project governance activities
  
• Develop business cases and strategic recommendations
  
• Facilitate workshops and stakeholder consultations
  

Candidate must meet one of the following:

• University degree in Business Management or related field 4 years experience OR
  
• 2-year diploma in Business/Management 6 years experience OR
  
• 1-year certificate in Business/Management 7 years experience
  

• Supporting execution of business/IT strategies (technology process operations)
  
• Experience at management level in large organizations (2000 staff)
  
• Developing and delivering presentations to executives and stakeholders
  
• Building and maintaining cross-functional relationships
  
• Developing business cases for strategic and IT initiatives
  

• Strong verbal and written communication
  
• Ability to engage with technical and non-technical stakeholders
  
• Strong facilitation and stakeholder management skills
  

• Experience with impact and risk assessments
  
• Strong documentation skills (process flows diagrams roadmaps SWOT RACI etc.)
  
• Experience evaluating policies programs and initiatives
  
• Project management experience in large organizations
  
• Cost-benefit and financial analysis/modeling
  
• Experience in digital transformation initiatives
  
• Leading large-scale technology change
  
• Change management expertise
  
• Experience with government planning budgeting and FOIP
  
• Communications planning experience
  
• Public sector / justice or court environment experience (preferred)
  

• Hours: 36.25/week (MonFri 08:1516:30 MST)
  
• Location: John E. Brownlee Building Edmonton
  
• On-site: Required for key meetings (some remote flexibility possible)
  
• Travel: Up to 10%
  
• Work must be performed within Alberta
  

• Infrastructure & data centre modernization strategy
  
• Defined service catalogue and ITIL processes
  
• Documented DR/BCP frameworks and test results
  
• RTO/RPO definitions and resiliency architecture
  
• Implementation roadmap and executive-approved recommendations