Business Analyst CRMRFP

About the Job: We are looking for a mid-to-senior-level Business Analyst who brings a strong blend of business acumen analytical thinking and stakeholder management expertise. The ideal candidate can quickly understand business processes facilitate discussions with stakeholders at all levels translate needs into actionable requirements and contribute meaningfully to a variety of projects ranging from CRM initiatives and technology implementations to operational improvements and enterprise transformation programs.

Office Location: Toronto

Employment Type: Permanent

Role Type: New position current requirement

Work Arrangement: Hybrid (2 days in office per week)

Position Responsibilities:

• Partner with business stakeholders to elicit analyze document and validate business and functional requirements.
  
• Conduct stakeholder interviews discovery sessions and workshops to understand business needs pain points workflows and priorities.
  
• Translate business requirements into clear and structured business requirements functional requirements user stories use cases process flows and acceptance criteria as appropriate.
  
• Analyze current-state and future-state processes identify gaps and improvement opportunities and recommend practical solutions.
  
• Act as a key liaison between business stakeholders technology teams architects developers and other project participants to ensure common understanding of requirements.
  
• Facilitate requirement discussions and support clarification of requirements throughout the project lifecycle.
  
• Maintain requirements documentation and ensure traceability from business needs through solution delivery.
  
• Support solution evaluation and validation to ensure proposed solutions align with business requirements and expected outcomes.
  
• Participate in project meetings solution discussions demonstrations and reviews providing a strong business perspective.
  
• Identify and communicate business impacts dependencies risks gaps and issues to relevant stakeholders.
  
• Prepare clear project documentation analysis status updates and weekly stakeholder reporting.
  
• Support business teams during solution validation implementation rollout and adoption activities as required.
  
• Work effectively across changing projects and priorities while quickly developing an understanding of new business areas and processes.
  
• Support the current CRM platform evaluation and RFP initiative by gathering and consolidating business requirements.
  
• Interview business users to understand how existing systems are used and identify must-have and desired capabilities for the future CRM platform.
  
• Participate in vendor presentations and solution demonstrations to assess alignment with documented business requirements.
  
• Support evaluation of CRM solutions by documenting strengths gaps pros/cons and overall business fit.
  

Required Qualifications:

Bachelors degree in Computer Science Information Systems Finance or related field.

6 years of experience as a Business Analyst supporting business and technology initiatives.

• Strong expertise in requirements elicitation analysis documentation and validation.
  
• Experience conducting stakeholder interviews workshops and discovery sessions.
  
• Strong understanding of business process analysis process mapping gap analysis and current/future-state assessment.
  
• Ability to translate complex business needs into clear actionable requirements for technology teams.
  
• Strong stakeholder management skills with the ability to work across business and technical teams.
  
• Experience creating structured BA documentation such as requirements user stories use cases process flows and acceptance criteria.
  
• Strong analytical and problem-solving capabilities with the ability to evaluate options and communicate recommendations.
  
• Experience using Jira Azure DevOps Confluence Visio/Lucidchart Microsoft Office Suite reporting tools (Power BI/Tableau) and CRM platforms such as Salesforce.
  
• Excellent verbal and written communication documentation facilitation and presentation skills.
  
• Ability to work independently and effectively within a small collaborative team.
  

Preferred Qualifications:

• Exposure to vendor evaluation or RFP processes.
  
• Experience supporting projects from requirements/discovery through implementation and rollout.
  

Salary Range: $80000 to $90000 CAD/ year

The final compensation offered will depend on local market conditions and geographic location as well as job-related factors such as the candidates knowledge skills qualifications relevant experience and education/training. Compensation may also include additional components such as benefits and/or other incentives where accordance with new employment standards requirements we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.

Infoya is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of race color religion sex sexual orientation gender identity national origin age disability protected veteran status aboriginal status or any other legally protected factors.