Brand Operations Specialist

We are building the next generation of a national painting company. We believe an industry that has traditionally been fragmented inconsistent and low-tech can be transformed through great people exceptional customer experiences modern technology generative AI and world-class operating systems.

We are building a premium painting brand capable of serving both residential and commercial customersand an operating platform that helps our Franchise Partners build exceptional businesses. We are moving quickly rebuilding how things work and looking for people who want to help create the future not simply maintain whats already there.

As our brand accelerates we are seeking an exceptionally capable Brand Operations Specialist to become a force multiplier across the company. This isnt about sitting behind a desk doing quiet administrative work or managing a social media calendarwe need an agile multitasker who thrives on high ownership high velocity and bringing structure to ambiguous problems. Youll work across operations finance communications events technology franchise support and executive priorities with direct exposure to senior leadership and our Franchise Partners unusually early in your career.

WHAT PEOPLE SAY ABOUT YOU

• You learn new technology before anyone asks you to. When you see a repetitive process your instinct is to automate it.
• Youre highly organized but you arent an administratoryou want to understand why something works and make it better.
• The rapid evolution of AI doesnt overwhelm or scare youit energizes you. Youre genuinely excited to test new tools experiment with prompts and find smarter ways to get things done.
• Having ten balls in the air doesnt stress you outit fuels you. You love a fast-paced workflow but you never compromise on quality accuracy or doing things the right way.
• If something needs doing your first question isnt who owns this Its what does great look like

YOUR IMPACT & WHAT YOULL OWN

• Franchise Partner Coordination & Accountability: Serve as a trusted point of contact for Franchise Partners to ensure important commitments dont fall through the cracks. Proactively track collect and review financial reporting Certificates of Insurance (COIs) compliance updates and required submissionsholding external stakeholders accountable with tact clarity and confidence.
• AI Automation & Systems Operationalization: Constantly ask Why are we doing this manually Map internal workflows build standardized operating procedures (SOPs) and integrate generative AI and automation tools (e.g. Zapier Make ChatGPT Airtable) to eliminate administrative bottlenecks automate franchise reporting and scale cross-departmental operations.
• Drive Brand Communications: Draft refine and align communications across Franchise Partners customers suppliers and internal teams. Protect the brand tone visual identity and high-taste aesthetic standards across every customer and partner touchpoint.
• Execute End-to-End Events & Experiences: Own major brand experiencesfrom Franchise Partner meetings and brand activations to our annual Kickoff. Coordinate venues suppliers logistics travel schedules and budgets down to the smallest detail to deliver flawless exceptional events.
• Project Management & Ambiguous Problem Solving: Take multi-variable projects from an idea on a whiteboard to a finished outcome. Establish clear timelines track deliverables across teams identify where things get stuck and maintain tight organization to hit key milestones.
• Executive & Cross-Departmental Support: Serve as a versatile central backbone for our CEO and leadership teamhandling scheduling research meeting preparation administrative logistics and special projects to keep the company moving faster.

WHAT YOU BRING TO THE TABLE

• 05 Years of High-Trajectory Experience: Outstanding new graduates with meaningful co-op internship agency startup or entrepreneurial leadership experience are strongly encouraged to apply.
• Strong AI & Technical Acumen: An enthusiastic user of generative AI and automation tools who naturally looks for ways to make technology do the heavy lifting. Curiosity and fast learning matter more than knowing a specific platform.
• Relationship & Compliance Management: Unusually comfortable following up holding people accountable and getting what you needeven when interacting with experienced business owners or senior leaders.
• A Can-Do Generalist Mindset: Extremely bright comfortable with ambiguity and possesses the humility to roll up your sleevesno task is beneath you if it helps the team succeed.
• Strong Writing & High Detail Orientation: Excellent written communication skills paired with high taste standards and an ability to notice the small details others miss.

WHAT THIS IS NOT

• It isnt a traditional administrative position.
• It isnt a social media coordinator job.
• It isnt a role where youll be handed a checklist every morning. You will receive context priorities and outcomesand will be empowered to determine the best way to get there. Success looks like you coming to leadership saying: I noticed we were spending five hours a week doing this manually so I built an automated workflow. Heres how it works.

WHY THIS IS AN UNUSUAL LAUNCHPAD

• Unmatched Exposure: Work directly with senior leadership and franchise entrepreneurs across marketing finance operations technology and strategy rather than being confined to one functional silo.
• Build the Future: Play an active role in rebuilding and scaling a national brand rather than simply maintaining an established machine.
• Clear Trajectory: This role is designed as a career launchpad: Brand Operations & AI Associate $rightarrow$ Project/Operations Leader $rightarrow$ wherever your capabilities take you.

COMPENSATION & BENEFITS

• Salary: $66000 to $72000 per annum (The actual salary offered will be commensurate with education experience and internal parity).
• Health & Dental: The Total Compensation Package includes Extended Health and dental coverage.
• Professional Growth: We focus on your development through our professional development programs.
• Wellness: Enjoy a variety of health and wellness initiatives including access to gym facilities at our corporate head office.
• Transparency: Speak to us to learn more about the full details of what we offer.

HYBRID WORK ENVIRONMENT

• Our Model: We have created a hybrid work model that helps us get together to Collaborate Celebrate and Connect while enjoying flexibility.
• Office Presence: For this roles duty and responsibility we anticipate that you will come into the office three days a week Tuesday through Thursday.

THE HIRING PROCESS

• Pre-Screen: Lets talk about your experience goals and excitement for this role.
• Interviews: Our process is designed to be both engaging and transparent as we know this is as big of a decision for you as it is for us.
• Verification: We conduct reference and background checks as part of our final steps.
• Modern Practices: We use audio recording transcription for our interview practices .

ABOUT US

• Award-Winning Culture: O2E Brands has been named one of Canadas Best Workplaces 14 times.
• Global Recognition: We made Newsweeks top 100 list of Most Loved Workplaces at #14the only Canadian company on the list!
• Social Presence: Check out our culture on YouTube and social media to see what life is like here.
• Inclusivity: We value diversity and inclusivity; accommodations are available upon request.

Ready to take your career to the next level Apply today!

Required Experience:

IC