Bilingual Technical Customer Support
Job Location:
Job Location:
Scarborough - Canada
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
9 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Overview
The successful candidate will support customers by resolving technical issues monitoring systems assisting with onboarding activities and collaborating with
internal teams to ensure a high-quality client experience.
This role is ideal for someone who is proactive analytical customer-focused and comfortable managing multiple priorities in a dynamic environment.
Job Responsibilities
- Respond to customer support inquiries and troubleshoot technical issues in a timely and professional manner
- Monitor client systems connected devices and platform performance to identify and resolve service disruptions
- Maintain accurate documentation of incidents resolutions and support activities within the ticketing system
- Escalate complex issues to internal teams and third-party vendors when required
- Provide regular updates and communicate effectively with customers regarding issue status and next steps
- Generate reports related to uptime support trends and customer activity
- Collaborate cross-functionally with operations technical and customer success teams
- Support customer onboarding and assist with platform adoption initiatives
- Deliver a high level of customer service while managing challenging situations professionally
- Participate in after-hours or on-call support coverage as needed
Job Qualifications
- Minimum 1 year of experience in technical support help desk or end-user support
- Hands-on experience supporting:
- Microsoft Windows environments
- PC hardware and peripherals
- LAN/Wi-Fi networks
- Mobile devices
- Microsoft Office applications
- Remote users
- Familiarity with Microsoft Servers Chrome OS/Chromium environments and basic firewall/networking concepts
- Strong troubleshooting and critical thinking abilities
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Ability to adapt quickly and work independently in a fast-paced setting
- Post secondary education in Computer Science Engineering IT or a related field is considered an asset
- Fluency in both English and French (spoken and written) is required
Whats Offered
- Competitive compensation package
- Health and dental benefits
- Flexible work environment
- Training and professional development opportunities
- Collaborative and supportive team culture
- Company events and team activities
- Long-term growth potential within a scaling organization
