Bilingual Member Service Representative
Job Location:
Saint John - Canada
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
CAA Atlantic is a member-based organization serving over 320000 members across Atlantic Canada. Headquarters in Saint John N.B. CAA Atlantic is part of the national CAA federation with almost 7 million members across the country! CAA is one of the largest most trusted and respected consumer-based organizations in Canada. We provide emergency roadside assistance travel services and exclusive savings and rewards for our members. Were deeply focused on helping Atlantic Canadians travel safely and confidently whether they are on the road close to home or planning trips around the world. We are also proud to be recognized as one of Canadas Most Admired Corporate Cultures by Waterstone Human Capital.
Its so fun to work with CAA Atlantic! - Linda Landry Travel Advisor
To learn more about the CAA Atlantic employee experience visit us online:
- Careers CAA Atlantic- Work With Us
- Careers CAA Atlantic- Team Member Stories
- Careers CAA Atlantic - Employee Benefits
Are you someone who enjoys interacting with people Are you someone whose natural motive is to help others Are you savvy with digital mapping technologies Do you easily adapt to using new technologies and processes If yes then look no further!
In this position you will play a critical role in supporting CAA Atlantic members when they need us most! Working in a fastpaced peoplefirst environment youll be the first point of contact for members requesting roadside assistance across Atlantic Canada.
This is a full time position within our Roadside Contact Center which means you will interact and support thousands of members travelling throughout Atlantic Canada needing immediate roadside help.
As a Bilingual Member Service Representative youll provide calm clear and compassionate support by answering inbound calls responding to callback requests and ensuring members feel reassured and cared for during stressful situations. This role offers meaningful realworld customer service experience while working at one of Atlantic Canadas Top Employers (2025) organization known for helping people travel safely and confidently.
You will use digital mapping and dispatch systems to accurately pinpoint the members exact location and coordinate assistance with service providers. Youll also respond to general membership inquiries complete required clerical documentation and work collaboratively with your teammates to ensure smooth operations across all shifts.
You will be supported through hands-on training and regular coaching from your supervisor helping you to build more confidence in your ability to manage oneonone customer interactions.
Dont wait apply today and take part in making a positive impact for thousands of members right here in Atlantic Canada!
- This is a shift rotation position and the Contact Center is open 7 days a week 365 days a year with working hours from 6:00AM to 11:00PM AST.
- Answer inbound requests and call back requests for Roadside Assistance.
- Adhering to CAA Atlantic Terms and Conditions
- Accountable to deliver on several Key Performance Indicators (Quality Accuracy Productivity)
Work as part of a shift rotation.
Answer general Membership inquiries.
Clerical paperwork
Other duties as required.
- High school diploma or equivalent
- Bilingual (English/French) required
- Proficient using digital mapping solutions even better if youre experienced with Google Maps!
- Previous work experience (volunteer work counts!) in customer service - any industry
- Ability to work and contribute to a team environment.
- Ability to work independently one-on-one with a customer.
- Strong communication and interpersonal skills
- Effective listening strong decision making and problem-solving skills.
- Ability to exercise good judgement and prepared to handle difficult situations.
- Ability to demonstrate empathy with members.
- Competent in Microsoft Office and a strong working knowledge of computer applications and typing skills.
- Comfortable with repetitive routines
CAA Atlantic
At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.
If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.
Required Experience:
Unclear Seniority
About Company
CAA is a not-for-profit federation made up of eight regional Clubs providing services to over 6.5 million members in Canadian communities.
