Awake Overnight Housing Support Worker

• Uses effective eviction prevention measures to assist tenants to assume and maintain their tenancy obligations;
• Provides crisis prevention intervention and counseling for women and children and gender diverse people to respond to crisis in ways that support individual and community well-being;
• Monitor and update caseworkers on tenants health and wellbeing;
• Models and coaches tenants to use conflict resolution and mediation skills to support positive relations between tenants;
• Provides case management follow-up supports and referrals in the areas of health and wellness harm reduction counselling income and food security;
• Conducts health and safety assessments and identifies tenants issues/resources;
• Demonstrates and maintains knowledge of relevant legislation regarding housing services Child Welfare the dynamics of gender violence substance use and mental health and effective support strategies;
• Applies trauma informed practice knowledge stays current and demonstrates skill in the area of trauma support and acts as a resource to security staff and tenants during the overnight;
• Working with the Manager participates in the team as a specialist in the area of innovative community development and capacity building with marginalized and mixed communities;
• Ensures accurate timely documentation of program and tenant support initiatives.

• General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Bachelor of Social Work) (Cases for Equivalency will be considered);
• 1 - 3 years directly related experience working in a housing/shelter setting in a direct service setting with children youth and adults who experience impacts of poverty homelessness/ violence/trauma mental health/addictions or concurrent disorders;
• Excellent crisis intervention and conflict mediation skills with ability to remain calm in crisis;
• Proven experience working independently developing and facilitating groups;
• Demonstrated experience in cultivating leadership within groups and developing dynamic and innovative programming;
• Supportive counseling and group-work approach that is flexible client-centered and strengths-based
• working knowledge of harm reduction principles and practice;
• knowledge of community resources and supports focused on trauma;
• Working knowledge of the Residential Tenancies Act Housing Services Act and Ontario Human Rights Code
• Ability to deliver culturally sensitive services;
• Strong knowledge and understanding of community resources;
• Working knowledge of Microsoft office suite;
• Excellent oral and written communication skills;
• Demonstrated understanding and proven ability to work from Anti-oppression Trauma Informed Harm Reduction and feminist frameworks.

• Comprehensive Medical Vision and Dental Coverage
• Life Insurance and Long-Term Disability Benefit
• Multi-Sector Pension Plan: Employers contribution of 5.75% and Employee Contribution of 3.25%
• Time off: Starts with 20 Vacation Days 1.5 Days Per Month Sick Leave 12 Paid Holidays Health Promotional Days and 4 Float Days
• Other Benefits: Child Care Benefits Maternity/Parental Leave Supplementary Employment Benefits Educational/Sabbatical Leave and Financial Assistance for Professional Development

YWCA Toronto transforms lives. As the citys largest multi-service womens organization we help women and gender diverse people escape violence move out of poverty and access safe affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Torontos COVID-19 Vaccination Policy all YWCA Toronto employees students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health

Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender-diverse people of all races ethnic origins religions abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process upon request to applicants with disabilities. If contacted please advise us if you require any accommodation. While we thank all candidates for their interest only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.