AV Service Engineer — Control Systems & Device Integration

Evertz AV is looking for a Service Engineer to join our AV Service team with a specific focus on Control System customization and deployment with a specific focus on VUE our software-defined control and monitoring platform. VUE unifies control of MAGNUM-orchestrated broadcast/AV infrastructure routing multiviewers master control and audio processing into a single customizable widget-based interface. VUE is extensible to third-party equipment through device drivers and direct API integration. You will be responsible for extending VUEs reach into new and existing customer environments by working with consultants system integrators and/or end users to understand workflows and/or specific UI requirements create the control surface test and deploy. The role requires in-depth knowledge of VUE configuration options including building and modifying device drivers scripting control and automation where needed and implementing direct API control (REST SOAP SNMP WebSocket serial protocols and proprietary vendor SDKs) when a pre-built driver doesnt exist or needs customization. You will be the technical bridge between customer requirements third-party device documentation and Evertzs control ecosystem playing an integral role system deployment and functionality.

What Youll Do -

Configuration & Control Design

• Design build and deploy custom VUE widget layouts and workspaces tailored to customer operational workflows
• Integrate VUE with MAGNUM-OS for router control multiviewer management master control/branding and playout systems
• Configure alarms salvos UMDs and automation/override widgets to match site-specific operational requirements

Device Driver Development

• Create new device drivers for third-party equipment not natively supported by VUE based on vendor protocol documentation (serial IP etc.)
• Modify and extend existing Evertz device drivers to support additional functionality firmware revisions or non-standard implementations
• Test validate and document driver behavior against real hardware in lab and field environments
• Work with Evertz product/R&D teams to escalate driver issues contribute improvements back into the driver library and stay current on VUEs driver framework as it evolves

Third-Party API Integration

• Evaluate third-party device APIs (REST SOAP WebSocket proprietary SDKs) and determine the best integration path existing driver custom driver or direct API call configuration within VUE
• Configure VUE to communicate directly with device-native APIs where full driver development isnt required or practical
• Troubleshoot authentication polling/subscription behavior and latency issues between VUE and third-party systems
• Document integration patterns for reuse across future projects and customers

Field & Customer Support

• Commission VUE-based control systems on customer sites and deliver operational training
• Respond to customer issues involving control logic driver behavior or third-party integration failures; troubleshoot to root cause
• Partner with sales engineering and product management to scope control/integration requirements during the pre-sales and design phase
• Author internal documentation (driver specs integration notes best practices) for the technical support and engineering teams

What You Bring -

Required

• Degree or diploma in Computer Engineering Electrical/Electronic Engineering Computer Science or a related technical discipline or equivalent hands-on experience
• Hands-on programming/scripting ability (e.g. C# C Python JavaScript or similar) sufficient to build or modify device drivers from a protocol spec
• Working knowledge of common device communication protocols: TCP/IP UDP serial (RS-232/RS-422/RS-485) SNMP and RESTful/SOAP web APIs
• Comfort reading third-party equipment documentation (protocol manuals SDKs MIBs APIs and other standards specifications) and translating it into working control logic
• Strong troubleshooting instincts comfortable diagnosing whether an issue lives in the device the network the driver or the VUE configuration
• Willingness to travel to customer sites for commissioning training and escalated support
• Strong written and verbal communication skills; ability to document technical work clearly for both internal teams and customers

Strongly Preferred

• Prior experience programming AV control systems (Crestron SIMPL/SIMPL# AMX NetLinx Extron Global Scripter/GUI Designer Q-SYS)
• Exposure to Evertz MAGNUM-OS VistaLINK PRO or broadcast router control concepts (sources/destinations salvos tally/UMD)
• Experience integrating disparate systems via API (building or consuming REST/SOAP endpoints handling auth tokens parsing JSON/XML)
• Familiarity with SDVN/SMPTE ST 2110 IP-based broadcast infrastructure or Pro AV over IP environments
• Working knowledge of Linux

Nice to Have

• AVIXA CTS / CTS-D / CTS-I certification
• Experience with Evertz MAGNUM School MAGNUM-OS Academy or VistaLINK School training
• Background supporting government defense or other secure/mission-critical AV environments

What we Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Career Progression
• Casual Work Environment
• Social Events and Sports Teams
• Onsite Counsellor

Location:Burlington Ontario Update as needed
Hours:Monday to Friday 40 hours per week
Vacancy: This is a newly created position
Salary Range (Based on relevant Experience):$50000 to $70000 per year.

About Evertz Microsystems (TSX: ET)
Evertz is a global leader in broadcast technology delivering cutting-edge hardware and software solutions that deliver content to television sets on-demand services WebTV IPTV and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities telcos and satellite providers on every continent were known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world Evertz has 2000 employees and has been recognized as one of Canadas 50 Best Managed Companies a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities please notify HR when scheduling your interview.

Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.

Please note this email address will only respond to requests regarding privacy concerns. This inbox will not respond to job applications resumes or questions regarding an application. When you apply to a job on this site the personal data contained in your application will be collected by Evertz Microsystems Ltd (Controller) which is located at 5292 John Lucas Drive Burlington Ontario Canada and can be contacted by emailing Controllers data protection officer is Nadiera Toolsieram who can be contacted at Your personal data will be processed for the purposes of managing Controllers and its subsidiaries and affiliates recruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results thereto and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller which are the solicitation evaluation and selection of applicants for employment.

A complete privacy policy can be found at personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have to right to data addition you may lodge a complaint with an EU supervisory authority.