Assistant Manager

POSITION: Assistant ManagerSTATUS: Temporary; Full-Time with benefits - until March 2028SHIFT: 35 hours per week / Various Shifts - including weekend shiftsLOCATION: Vancouver BCCLASSIFICATION: Exempt WAGE: Salaried CLOSING DATE: Open Until FilledAbout the Position:Reporting directly to the Animal Centre Manager this position acts as second in command at the Animal Centre/location. This position supports the Animal Centre Manager in fulfilling the fundamental requirements of their role and meeting the annual targets and goals for the Animal Centre. Approximately 50% of the Assistant Managers time is devoted to managing volunteers including recruitment and selection training program development and performance management. The incumbent will evaluate and grow the volunteer programs based on the needs and goals of the Assistant Manager makes decisions including supervision of staff and volunteers on behalf of the Animal Centre Manager in their absence including during periods of vacation illness and regular days the lead of the Animal Centre Manager the Assistant Manager ensures that the vision and strategic initiatives are implemented and reflected in the Animal Centre and community by meeting operational goals and objectives consistent with the Strategic specific duties:Provides support to the Animal Centre Manager based on goals targets and resource allocation of the Animal Centre/ for the screening selection and retention of volunteers within the BC SPCAs approved recruitment process. Develops and implements strategies to recruit volunteers based on needs of location and community demographics. Ensures that a current volunteer database is maintained through Better Impact for the purposes of communicating with volunteers and tracking hours and output of volunteers in performance of duties providing them continuous feedback and guidance when requested or required. Conducts recognition programs to honor volunteers by celebrating successes and ongoing need for volunteers and volunteer programs working with staff to maintain and grow a volunteer program including foster network that supports ongoing BCSPCA programs and as an ambassador of the BC SPCA at community events maintaining and improving partnerships with community partners such as businesses vendors and with the community to promote humane animal care address animal welfare issues and promote the activities of the shelter in accordance with BC SPCAs mission and to customer inquiries in a courteous efficient and professional manner providing a high level of personalized customer service and assists in resolving escalated customer service complaints in a timely in overseeing the delivery of high customer service standards from staff and volunteers through supervising overall customer satisfaction in the Animal Centre and providing training and coaching as necessary. Provides customer support by assisting shelter staff with customers answering telephones adoptions and animal optimum welfare standards in the shelter at all times as defined by the CSC guidelines ShelterSense programs and related BC SPCA programs and policies. Assists the Animal Centre Manager in providing on-going training direction motivation and coaching to staff. Assists with performance reviews and performance management as directed by the Animal Centre conjunction with the Animal Centre Manager is responsible for administrative functions such as inventory scheduling payroll and completion of financial paperwork in a timely Animal Centre Manager in complying with revenues and expense targets within the approved Animal Centre budget on an ongoing basis. Works collaboratively with cruelty investigations department to ensure appropriate Animal Centre response to cruelty the execution of local and provincial fundraising initiatives working in conjunction with the Animal Centre Manager and Community Fundraiser to meet annual fundraising targets. Assists and develops adoption events to promote animals at the BC SPCA and to increase community awareness of adoptable animals. Acts as a champion of the BC SPCA Health & Safety program ensuring the implementation of safe work practices to protect staff volunteers and animals from injury and/or other duties as you need to have:High School Diploma or equivalentPost-Secondary Education in a related field preferredValid Class N or 5 BC Drivers License and drivers abstractA sound knowledge of animals their breeds characteristics and common diseases Previous leadership or supervisory experience preferredDemonstrable interest in all aspects of animal welfareMust be able to work with other staff volunteers and the public in a positive practical manner and be able to work with minimum supervisionAbility to prioritize demands on timeMust possess excellent verbal written and organizational skillsBasic computer skills sufficient to deal effectively with the administrative duties including answering emails generating reports and updating animal recordsPosition is physically demanding and includes heavy lifting pushing and pulling which requires an individual with the ability to maintain a level of fitness and endurance to fulfill the required dutiesMinimum of three years animal care experience with the BC SPCA or equivalent agency preferredCompletion and demonstrated competency in the following BC SPCA courses upon hire (preferred) or within 6 months of hire:LMS courses as directedShelter BuddyBetter ImpactLow Stress HandlingTowel Wrapping