Account Manager Strategic Communications

Build Work That People Talk About.

At Sundae Creative we craft the brand narratives campaigns conversations and experiences that shape culture.

Were a team of strategists storytellers publicists influencer marketers event producers social thinkers and creatives who believe the best ideas come from curious people who arent afraid to challenge convention. We move fast think big and genuinely enjoy building great work together.

Sundae Creative is one of Canadas fastest-growing brand communications agencies specializing in public relations influencer marketing social storytelling events and experiential marketing. With offices in Montreal and Toronto we partner with leading brands across beauty fashion lifestyle wellness and consumer sectors to create work that earns attention and drives influence.

Our teams are built around expertise not silos. Brand Communications Influencer Marketing Events & Experiential and Social Media work together seamlessly to deliver integrated strategies that are culturally relevant insight-driven and designed to make an impact.

At Sundae Creative weve built an agency thats ambitious collaborative and proudly independent. Being part of the Dulcedo Group gives us another layer of strength: shared expertise more resources and opportunities that simply amplify what we already do best. Its the best of both worlds!

Were obsessed with raising the barfor our clients for our work and for each other. We value curiosity over ego initiative over titles and people who arent afraid to roll up their sleeves and build something exceptional.

At Sundae we believe growth comes from experience not just observation.

What Youll Own as an Account Manager

• Lead client relationships with confidence by serving as the primary point of contact across a portfolio of accounts building trusted partnerships anticipating client needs and identifying opportunities to grow both relationships and business.
• Own integrated campaigns from strategy to execution by leading PR influencer marketing events and brand storytelling initiatives while ensuring every campaign is delivered on time on budget and exceeds client expectations.
• Turn strategy into measurable results by developing creative campaign concepts overseeing execution analyzing performance and presenting actionable insights that demonstrate impact and inform future communications strategies.
• Drive operational excellence by managing project timelines budgets resources and cross-functional collaboration while proactively identifying risks improving processes and ensuring seamless delivery across every account.
• Lead and inspire your team by mentoring Account Coordinators and Account Executives providing thoughtful feedback creating opportunities for growth and fostering a collaborative high-performing team culture.
• Champion innovation and continuous growth by staying ahead of industry trends bringing forward new ideas for clients and internal processes and continuously evolving your expertise to help shape the future of modern communications

A Few Things We Look For

You dont need to check every box. Some of our best hires didnt.

Were looking for people who are curious collaborative resourceful and excited to grow. If youre passionate about great work eager to learn and believe you can make our team stronger we encourage you to apply.

• Agency Experience: You bring 3 years of public relations account management experience in an agency environment leading integrated campaigns and managing client relationships from strategy through execution.
• Industry Expertise: Youve worked with lifestyle brands across industries such as beauty fashion travel food & beverage design or consumer brands and understand what drives earned media and compelling brand storytelling.
• Media Relationships: You have an established network of journalists media contacts influencers and industry partners with a proven ability to build lasting relationships and secure meaningful media coverage.
• Strategic Mindset: Youre confident managing multiple accounts balancing priorities budgets and timelines while delivering exceptional client service and thinking beyond the brief.
• Leadership Style: Youre collaborative proactive and solutions-oriented. You enjoy mentoring junior team members sharing knowledge and helping the team succeed together.
• Language Skills: Professional proficiency in English is required. Bilingualism in English and French is considered a strong asset.
• Education: A degree or diploma in Public Relations Communications Marketing or a related field is an asset but were equally excited by candidates with relevant experience and a passion for the industry

Compensation Philosophy

At Sundae Creative we believe compensation should be transparent competitive and reflective of impact.

Every role is supported by clearly defined salary bands based on market benchmarks internal equity and the scope of the position. As your responsibilities grow and your impact expands your compensation should grow alongside them.

We invest in our people through ongoing coaching meaningful performance conversations and clearly defined career paths because long-term growth shouldnt happen by accident.

Perks That Support Your Best Work

We believe great work starts with feeling supportedin your career and in your life. Heres what you can look forward to:

Flexible Time Off: After your first year youll have access to unlimited paid vacation grounded in trust accountability and alignment with your team. During your first year vacation is accrued based on an annual two-week entitlement.

Early Fridays: Get a head start on your weekend with year-round summer hoursour workday wraps up at 2 p.m. every Friday.

Holiday Closure: Our offices close between Christmas and New Years giving everyone dedicated time to fully unplug recharge and enjoy the holidays.

Comprehensive Benefits: After your first month youll have access to medical dental and vision coverage designed to support you and your loved ones.

At Sundae Creative were committed to building a team where everyone feels welcome respected and empowered to do their best work. We believe that diverse perspectives make us stronger and were proud to foster an inclusive workplace where people can show up as themselves. If you require accommodations at any stage of the recruitment process please let us know by contacting . Were happy to work with you to ensure an accessible and supportive experience.

Required Experience:

IC