Account Manager

About the Role

As an Account Manageryoullown a portfolio of existing SaaS clients driving retention expansion and long-term as a trusted business advisoryoullbuild relationships with key stakeholders develop strategic account plans andidentifyopportunities to deepen customer engagement with Agilitys solutions.

Youllbe joining a company with more than 20 years of industryexpertise helping communications PR and marketing teams solvereal businesschallenges through media intelligence monitoring and AI-powered insights.

This is a relationship-driven commercially focused role where success comes from understanding your clients businessobjectives leading strategic conversations and delivering outcomes that support both customer success and business an established portfolio of customers andbe responsible forrenewals account growth and relationship management rather than net-new business acquisition.

Reporting to the Director of Account Managementyoullserve as the strategic and commercial owner of your accounts. Working closely with Customer Success Product and Marketingyoullhelp clients maximize the value of their investment in Agility whileidentifyingopportunities to expand their partnership with us.

This role is ideal for someone who enjoys building long-term relationships navigating complex stakeholder environments and driving measurable business results through consultative account management.

What youll do

As a key member of our Account Management teamyoullmanage a portfolio of established mid-market clients helping them maximize the value of their investment in Agility while supporting retention and growthobjectives.

Drive Retention & Growth

• Serve as the primarystrategic and commercialrelationship owner for a portfolio of mid-market accountsdrivingretention renewal and expansion outcomes.

• Develop and execute strategic account plans that align client businessobjectiveswith Agilityssolutionsand long-term product strategy.

• Lead renewal discussions and contract negotiations ensuring successful outcomes for both clients and Agility.

• Identify qualify and close upsell and cross-sell opportunities to achieve growth targets.

• Deliver quarterly businessreviews thatthatdemonstratevalue business impact platformutilization and return on investment.

• Build andmaintaina healthy pipeline of renewal and expansion opportunities across your assigned portfolio.

Strategic Partnership

• Build trusted consultative relationships with key client stakeholdersincluding senior leaders and executive decision-makers.

• Develop a deep understanding of client priorities business goals challenges and success measures.

• Lead strategic business conversations that align Agilitys solutions with evolving customer needs and organizationalobjectives.

• Partner closely with Customer Success wholeadonboarding adoption and day-to-day product engagement whilemaintainingownership of account strategy commercial planning and executive relationships.

• Act as a trusted advisor by providing insights recommendations and best practices that help clients achieve theirobjectives.

Forecasting & Reporting

• Maintainaccuraterenewal and expansion forecasts through Salesforce providing visibility into account performance opportunities and potential risks.

• Track portfolio performance against revenue and retention targets.

• Develop mitigation plans for at-risk accounts and execute strategies to improve customer retention.

• Provide leadership with insights that inform retention strategy revenue planning and business decisions.

Cross-Functional Collaboration

• Collaborate with Customer Success to ensure customers realize value from their investment and remain engaged throughout their lifecycle.

• Partner with Product and Marketing teams to support strategic client initiatives business reviews and expansion opportunities.

• Advocate for customer feedback internally helping shape future product enhancements and service offerings.

• Contribute to a seamless customer experience by aligning internal teams around clientobjectivesand priorities.

What Youll Bring

• 2 years of account management or sales experience within a B2B SaaS environment ideally with mid-market clients.
• Demonstrated success in renewal expansion and consultative sales meeting or exceeding revenue targets.
• Strong understanding of SaaS metrics customer lifecycle management and value-based selling.
• Exceptional communication presentation and relationship-building skills across multiple stakeholder levels.
• Analytical and data-driven mindset with the ability to translate insights into actionable strategies.
• Proficiency in Salesforce or similar CRM tools; experience with customer success platforms is a plus.
• Highly organized autonomous and comfortable managing a diverse portfolio in a fast-paced growth-oriented environment.

Why Youll Love It Here

• Fully remote work environment
• Collaborative culture and key tools enabling it
• Competitive compensation package
• Health Dental & Vision benefits
• RRSP matching
• Life Insurance
• Employee Assistance Program (EAP)
• Career Development & Progression opportunities
• Paid Vacation Personal Days and Sick days
• Flex Fridays in Summer Week off between Christmas and New Years
• No Internal Meetings Fridays

Total Compensation for this role is expected to fall within the range of $100000$120000 annually. The final offer will reflect each candidates experience skills and internal equity.
This is for a vacant position.

AI Usage
We use technology to make hiring smarter faster and more personal never less human. Artificial intelligence (AI) tools help us manage applications efficiently and highlight qualifications that align with each role allowing our recruiters to focus more on meaningful conversations with candidates.
AI does not make hiring decisions at Agility. Every decision is made by people our hiring managers and recruitment professionals who are trained to apply sound judgment and equitable practices at every stage.
We believe technology exists to amplify human insight not replace it. That belief shapes how we build relationships tell stories and grow our teams.

At Agility we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race religion gender age disability status or sexual orientation.

Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity wed love to hear from you anyway. Our Talent Acquisition team will review your application for this role and other potential role matches open now or in the future.

If at any stage of the application process you require accommodation owing to disability or a medical need please let us know atfor us to make appropriate arrangements.

Thank you for your time in reviewing this opportunity and we hope to hear from you should you find this the right fit!