Account Manager

We are currently seeking an HVAC Account Manager to join our team in Calgary Alberta. Reporting to the Director of Sales Western Canada the Account Manager is responsible for managing and growing client relationships within the Plumbing and HVAC service portfolio. This role involves identifying opportunities for maintenance agreements retrofit projects and energy-efficient solutions while ensuring exceptional customer satisfaction and contract performance.

Why This Role Matters to Modern Niagara

• Drives growth and client satisfaction within the HVAC and Mechanical service portfolio.
• Ensures long-term partnerships through proactive account management and exceptional service delivery.
• Supports Modern Niagaras mission to provide innovative energy-efficient solutions for building operations.

Key Impact / Purpose

• Acts as the primary liaison between clients and internal teams ensuring seamless service execution.
• Identifies opportunities for maintenance agreements retrofit projects and energy optimization.
• Contributes to revenue growth and operational excellence by managing contracts and achieving sales targets.

Duties and Responsibilities:â

Account Management

• Serve as the primary point of contact for assigned clients ensuring all HVAC and Mechanical service and maintenance needs are met.
• Build strong long-term customer relationships and maintain regular communication with facility and property managers.
• Conduct site visits to review contract performance equipment condition and identify improvement opportunities.
• Perform quarterly business review with their clients.
• Consistent and regular management of clients inventory and asset list.
• Provide quotes for service repairs and small retrofit projects.

Sales & Business Development

• Identify and pursue new business opportunities with existing and prospective clients.
• Develop and present proposals for preventive maintenance programs system upgrades and energy optimization projects.
• Work collaboratively with the operations and estimating teams to develop accurate quotes and proposals.

Operational Support

• Coordinate with service and project teams to ensure timely delivery and quality of work.
• Monitor service contracts to ensure compliance with scope budget and customer expectations.
• Assist in resolving customer concerns or service issues promptly and professionally.

Financial Management

• Achieve assigned sales and renewal targets.
• Manage account profitability by monitoring margins costs and contract renewals.
• Prepare sales forecasts and reports for management review.

Must haves:ââ

• Minimum 35 years of experience in HVAC and Plumbing service sales account management or a related mechanical field.
• Strong understanding of HVAC systems maintenance practices and building operations.
• Proven track record of developing and maintaining customer relationships in a technical or service environment.
• Excellent communication negotiation and presentation skills.
• Proficient in CRM and Microsoft Office applications.
• Valid drivers license and ability to travel locally.

Nice to haves:

• Previous experience as a Refrigeration HVAC or BAS Technician a definite asset.
• Familiarity with commercial institutional and industrial facilities.

This is a new position. Expected annual compensation; $90000 - $115000

Modern Niagara offers a competitive total compensation package including:â

• Performance based bonus opportunities
• Defined Contribution Pension Plan with a generous employer contributionâ
• Flexible Health and Dental benefits with tiered options to meet the needs of you and your familyâ
• An annual health spending account to support your overall wellnessâ
• 24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional servicesâ
• A competitive vacation package withâadditionalâvacation granted throughout your tenure with the organization.â
• Employer Paid Parental Leave Top Upâ
• Annual Community Daydedicatedto volunteering and giving back to the communities where we live and workâ
• Corporate Discounts through various vendors across Canada for programs such as fitness mobile phones travel home and auto insurance and many othersâ

Here at Modern Niagara because we know our people are the best in the industry we pride ourselves on providing a total compensation package that rewards employees for their hard work and supports employees and their families in their overall wellbeing.ââ

About Modern Niagara

Who We Are

Modern Niagara helps building owners managers and general contractors meet the mechanical electrical integrated building technology and building services needs of their buildings across Vancouver Calgary Edmonton Toronto Southwestern Ontario and are committed to having a positive and meaningful impact on Canadas infrastructure and on the communities where we live learn work and heal. We build for life.

Our Culture & Values

We value passion initiative determination professionalism and and safety are embedded in everything we do and our award-winning safety culture consistently performs well above industry standards.

Diversity Equity & Inclusion at Modern Niagara

We are committed to building a diverseequitable and inclusive organization where everyone has access to opportunity feels a sense of belonging and can actively work to remove barriers faced by members of equity-seeking groups (including women Indigenous Black racialized 2SLGBTQIA people people with disabilities and newcomers to Canada) in the construction encourage applications from candidates of all backgrounds and lived experiences and are committed to a barrier-free hiring process.

If you require accommodation at any stage of the recruitment process please contact us atso we can makeappropriate arrangements.

We appreciate every applicants interest in joining Modern Niagara. Only those selected for an interview will be contacted.

Required Experience:

IC