Account Director, Client Experience

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Job Description:

Weber Shandwick is more than a leading global communications agency were an engagement agency. Our success is built on a deep commitment to our clients our people creativity collaboration and engaging stakeholders in new and bold ways to build brand reputation and drive business results.

Our Toronto office is looking for an Account Director Client Experience Healthcare who is a seasoned public relations consultant responsible for managing a portfolio of client accounts including some of Canadas largest pharmaceutical and wellness brands.

About You

You thrive on the art of client partnership excel at orchestrating complex multi-disciplinary teams and understand how to transform a clients business challenge into a high-impact award-winning communications strategy.

As a trusted advisor you adeptly balance high-touch relationship management with flawless program execution and commercial are passionate about driving exceptional client experiences at every touchpoint.

If you bring deep collaborative energy a proactive problem-solving mindset and the leadership grit to champion breakthrough work within the Canadian healthcare landscape we want to hear from you.

RESPONSIBILITIES

• Lead account client serviceto foster relationship-building open dialogue strategic counsel and thought leadership.
• Facilitate integration effortsbetween the agency and its partners (other agencies or corporate partners).
• Partner with senior counselorsin the development of communication strategies.
• Oversee execution of client strategies and implementation of tactical plans.
• Collaborate with internal specialists including media relations digital communications and creative teams.
• Manage projects budgets and billingprocesses.
• Maintain thorough knowledge of Canadian regulations related to traditional media social media and influencer engagement.

PREFERRED EXPERIENCE

• Six to seven years of agency experience with a strong focus on healthcare and pharmaceutical corporate/product brands.
• Strong understanding of traditional and social media within the healthcare sector.
• Demonstrated experience developing relationshipswith third-party organizations (such as patient advocacy groups) healthcare professionals patients and caregivers; represent the agency and/or clients at external meetings and various events (conferences third-party briefings events etc.).
• Have hands-on experience navigating regulatory frameworks for healthcare products (such as the Pharmaceutical Advertising Advisory Board PAAB Advertising Standards Canada ASC and Health Canada).
• Master social media and digital communication techniques including a solid
• Proven ability to translate strategic ideasinto actionable realistic plans.
• Ability to delegate projectseffectively to junior team members.
• Ability to work both autonomouslyand collaboratively within a team.
• Excellent verbal and written communication skills with strong administrative writing capabilities.
• Sound financial acumenand ease in managing budgets.
• Ability to deliver ambitious projectswithin pre-established parameters.
• University degree in Public Relations Communications Journalism or related field.

PERSONAL ATTRIBUTES

• A passion for creativity innovation and delivering high-quality client work.
• Ability to manage competing demandsand meet deadlines in a fast-paced dynamic and exciting environment.
• Highly organizedwith a process-oriented approach.
• Strong understanding of the pharmaceutical industryand a keen interest in current events and industry trends.
• Excellent professional judgmentin relations with team members clients and third-party vendors.
• Commitment and dedicationto the success of the agency and ones own professional growth.
• Proactive mindsetto anticipate client and team needs.
• Exceptional attention to detailand commitment to quality work.
• Ability to inspire trustand confidence among clients and colleagues.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race colour religion gender age ethnic or national origin physical or mental disability sexual orientation gender identity marital status or citizenship status.

Salary Range: $ 95000 - $130000

Omnicoms policy requires employees to work in the office for a minimum of three days a week unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time and many of our agencies as well as Omnicoms corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed and were focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: Experience:

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