2627-180 Digital Technology Analyst (CS12) Central OfficeIT Campus

Reporting to the School Manager for the School of Applied Technology and Innovation and working closely with the Digital Technology Lead you will:

• Provide IT students faculty and staff across the province with highly specialized IT support via phone e-mail and in-person.
• Record daily work activities using a departmental ticket management system ensure accurate opening and closing of tickets providing appropriate information that supports overall service analysis and long-term planning.
• Provide primary technical support for IT Faculty across the province who teach using the Colleges Collaborative Network (CCN). You will support service requests analyze potential solutions and risks as well as troubleshoot user access to network accounts.
• Research sources/costs order and maintain inventory of computer supplies for day-to-day usage.
• Assist with the installation and maintenance of hardware and software in the CCN computer labs and IT faculty computers. You will work to support the CCN network and equipment used for educational purposes.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a diploma or degree in Information Technology Systems/Networking Computer Science or a related field.

• Possessing one or more of the following certifications would be considered an asset: Information Technology Infrastructure Library (ITIL) Foundations Version /4/5 Microsoft Fundamentals in Azure/365 and/or Network or A.

• This is an entry-level position. We welcome applications from recent graduates.

• Experience in customer service and satisfaction related field.

• Experience with mobile phones and computing devices.

• Experience in the administration and troubleshooting of virtual operating systems and infrastructure for desktop and server environments.

• One year of experience in planning testing troubleshooting stand-alone and networked (wired and wireless) computer systems or recognized equivalencies would be considered an asset.

• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite e-mail Office 365 Windows Robopack Azure Mac and PC platforms basic networking and troubleshooting (Active Directory TCP/IP) hardware repair and troubleshooting.

• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.

• Experience in training/facilitation preparation delivery and evaluation would be considered an asset.

• Experience supporting/providing service to students and prospective students would be considered an asset.

• A valid drivers license is required.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity diversity inclusion accessibility and anti-racism.

• You possess excellent interpersonal skills and can interact at all levels of an organization.

• Your superb team working skills enable you to contribute positively to a team environment.

• You have specific technical occupational knowledge and skill in: the ability to plan test troubleshoot stand-alone and networked (wired and wireless) computer systems; IT and classroom technologies and AV systems such as data projectors displays web conferencing; PC Mac and Server hardware operating systems and applications; learning new technical and digital systems independently; spec and price hardware and software system requirements for multimedia systems; coordinating with hardware and software companies and internal procurement for purchase of labs/suites/systems for various multimedia systems.

• You possess strong problem solving organization and multi-tasking skills.

• You have strong project management skills so that you can independently manage maintenance and updating of hardware and software while supporting end users technical support.

• You demonstrate a strong commitment to excellence in communications within a team customer service and ensuring fully functional labs and systems.

• You are dedicated to life-long learning; technologies change constantly in our programs and the incumbent must be committed to keeping up-to-date with new versions of software and hardware and emerging technologies and software.

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Mikmaq Aboriginal/Indigenous Persons Black/African Nova Scotians members of racially visible communities persons with disabilities persons of a minority sexual orientation gender identity and/or expression and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

NSCC is organized into six campus regions and one stand-alone campus. Each region and stand-alone campus is led by a designated Principal and regional management team which supports NSCCs commitment to accessible high-quality education across the province.

• Eastern Region: Includes Pictou Campus Strait Area Campus and Wagmatcook Learning Centre
• Northern Region: Includes Truro Campus Cumberland Campus and Amherst Learning Centre
• Metro Region: Includes Akerley Campus and IT Campus
• Southwest Region: Includes Lunenburg Shelburne Burridge Campuses and Digby Learning Centre
• Valley Region: Includes Kingstec Campus Annapolis Valley Campus and the Centre of Geographic Sciences (COGS)
• Sydney Waterfront and eCampus Region: Includes Sydney Waterfront Campus and eCampus

Stand-Alone Campus:

• Ivany Campus

Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment NSCC will ensure that applicants are provided reasonable accommodations as required. If accommodation is needed to participate in the job application process please contact Jaclynn Kelly HR & Talent Consultant at emailprotected. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately we cannot accept late or paper applications.