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Senior Operations Analyst

Megaport

Job Location:

Sofia - Bulgaria

Monthly Salary: Not provided by the employer

Posted: 10 September 2026 (12 hours ago)

Application Deadline: 8 December 2026

Vacancies: 1 Vacancy

Job Summary

About Megaport

Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.

Our Team Culture

Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.

Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.

The Role

The Operations team at is responsible for ensuring the seamless functioning of our global infrastructure. While provisioning new servers and IT infrastructure is essential our mission is to maintain high availability ensure rapid response times and deliver exceptional service quality to our clients.

We are seeking a Senior Operations Analyst to join our team. This role requires hands-on technical skills strong ownership of tasks and the ability to lead and support critical operational processes across multiple data center environments.

Key Responsibilities

Lead the execution and coordination of operational tasks involving infrastructure services including servers storage networking equipment and platform software;
Perform and oversee rack and stack activities hardware installation and in-cabinet maintenance;
Manage relationships and workflows with remote data center techs ensuring adherence to operational standards and procedures;
Install configure and troubleshoot Linux and Windows operating systems;
Conduct root cause analysis and handle complex issues related to hardware failures RAID rebuilds storage allocation and disk lifecycle management;
Configure maintain and troubleshoot out-of-band management platforms such as IPMI/BMC;
Support and improve internal operational documentation workflows and escalation procedures;
Mentor junior team members and contribute to continuous improvement initiatives.

Skills & Qualifications

Advanced English communication skills (B2 or higher);
Proven experience with server hardware including diagnostics replacements and upgrades;
Strong understanding of data center standards rack layouts cabling power distribution (PDU) and remote hands coordination;
Proficiency with monitoring platforms ticketing systems and incident handling workflows;
Solid knowledge of Linux system administration (CentOS Ubuntu or similar) including command line operations scripting and performance tuning;
Working knowledge of Windows Server environments;
Familiarity with RAID technologies disk provisioning and troubleshooting storage systems;
Bachelors degree in Computer Science Information Systems or similar working experience;
Prior experience in a senior role within a data center operations or infrastructure support team is a strong plus.

Nice to Have

Experience with automation and scripting tools (Python Bash Ansible) applied to infrastructure operations;
Familiarity with DCIM or asset management platforms;
Experience coordinating with multiple data centers or PoPs simultaneously;
Background in ISP or cloud infrastructure environments.

What We Offer

Best team ever. Legit. (Sorry other teams)
Flexible work (remote-friendly & balanced schedules)
Birthday leavecelebrate yourself
Generous parental leave program.
Health & wellness program
Global team of experts who love what they do
Recognition programs that actually mean something
Access to an innovative and collaborative culture where your impact is visible.

#LI-DNI

If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected

NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

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