This job profile description is a standardized non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties responsibilities reporting lines working conditions grading compensation or other essential terms and conditions of duties and responsibilities may vary based on business needs local requirements and operational practices. Where a team members role is governed by an employment agreement local terms and conditions prior job description or collective bargaining agreement those documents shall prevail in case of any inconsistency. Mandatory local laws shall also the execution of CRM programs contact strategies and lifecycle campaigns across relevant customer channels to improve retention engagement and service customer segments journey rules and personalization approaches to support targeted communications and more relevant customer CRM platform administration data quality and integration with customer support and related operational systems to improve accuracy visibility and process customer campaign and service data to identify trends and recommend improvements in automation self-service and proactive with marketing sales service product and analytics teams to align CRM priorities customer journeys and operational processes with business the adoption of CRM workflow enhancements and manages privacy-conscious practices to support scalable execution and customer team performance workload prioritization and talent decisions to sustain delivery quality and build capability within CRM operations.

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Bachelors degree in marketing business administration communications customer management or a related field or equivalent experience degree in marketing business administration communications customer management or a related field or equivalent experience preferred.7 years of experience in customer relationship management lifecycle marketing retention marketing customer operations or a related field required.3 years of experience in a management capacity in CRM platform administration customer service platforms or project management preferred.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: PharmaLex GmbH

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned