PMO Manager

Job Description:

Merkle powers the experience economy. For more than 35 years the company has put people at the heart of its approach to digital business transformation. As the worlds only integrated experience consultancy with a heritage in data science and business performance Merkle delivers holistic end-to-end experiences that drive growth engagement and loyalty. With more than 16000 employees Merkle operates in 30 countries throughout the Americas EMEA and APAC.

In Bulgaria we manage a global client portfolio providing a single source of expertise technology and operational support. We have a proven track record for delivering managing and innovating multi-channel commerce platforms for major international brands and retailers including adidas Clarins ASDA Shiseido and more. Our world-class team has delivered sites for over 35 brands including more than 400 transactional e-commerce sites across 60 locations on 6 continents. Our scope is expanding with new data engineering practices paid search and social advertising and SEO. We look forward to whats next.

Were hiring a PMO Manager as part of Merkle in Sofia.

Job Description:

We need you because the Merkle Client Operations (CO) team is expanding to support new Merkle entities. We need to take over define standardise and optimise their existing processes.

Our teams mission is to enable growth and client focus by centralising and optimising operational activities.

Your main goal in this position is to make life easier for Program/Project Managers Management and C-level executives. You will support them with CO processes related to revenue recognition time tracking invoicing resource allocation and generating and presenting key business metrics. You will be responsible for the delivery governance standardisation optimisation and automation of work across different departments to help them operate as a single entity. You are expected to lead the transformation of the CO processes into new systems and ways of working.

Requirements:

Experience in new process definition based on specific business needs

Ability to work in an undefined environment and achieve business goals

Experience leading business process transformations

Ability to interact professionally with a range of company C-level executives including senior stakeholders and facilitate meetings involving them

Strong mathematical and Excel skills

Knowledge of financial terms and principles

Knowledge of contractual frameworksMSA SOW Change Request Purchase Orders

Excellent presentation negotiation and communication skills

Excellent verbal and written English

What do we offer:

We are huge believers inthe balance of work so we offer all our employees 25 days of paid leave and 3 fixed well-being days off a year.

Ahybrid work model for our teams so they can work from the office or the comfort of their home.

Free parking spacesfor all our employees working from the office.

Complimentary drinks and snacksin the office to keep the energy levels up.

Parent-friendly culture and potential for additional days off to create new memories with your loved ones.

Life Insurance Health and dental insurance plan or if selected gift vouchers instead.

Sports card partially covered by the company and food vouchers.

2 days off for volunteering and numerous charity initiatives throughout the year.

Opportunity to attend training conferences and get certification sponsored by the company upon availability and business need.

About dentsu:

Taking a people-centred approach to business transformation we use insights to connect brand content commerce and experience underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo Japan and our 65000-employee base of dedicated professionals works across four regions (Japan Americas EMEA and APAC). Dentsu combines Japanese innovation with a diverse global perspective to drive client growth and to shape society.

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