Operations Manager

At Mitel you will have the opportunity to help businesses connect collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes skills and experience.

Please take a moment to look over this opportunity and if interested feel free to send us your application. If this is not the right opportunity for you you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications and you will be notified whenever a new position that matches your criteria becomes available.

Overview:

Responsible for ensuring that business services are delivered efficiently reliably and in line with agreed service levels while driving continuous improvement across operational processes.

Responsibilities:

• Ensure the consistent delivery of services according to agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

• Monitor operational performance and service quality.

• Oversee day-to-day service operations to maintain business continuity.

• Manage service availability capacity and operational stability

• Coordinate incident request problem and change management processes.

• Ensure operational procedures are documented maintained and followed.

• Manage operational risks and drive issue resolution.

• Lead coach and develop operational teams.

Requirements:

• Degree in Information Technology Business Administration or a related field or equivalent professional experience.

• Proven experience in service operations IT service management or operational leadership within a customer-focused environment.

• Strong knowledge of IT Service Management principles and frameworks such as ITIL.

• Demonstrated leadership stakeholder management and cross-functional collaboration skills.

• Excellent analytical communication and problem-solving abilities with experience managing operational performance through KPIs and SLAs.

What we offer

• Professional Growth in a Global Company

• Individual Career Path

• Knowledge Sharing Programs and Trainings

• Mentor Support

• Flexible Working Hours

• Home Office

• 26 Paid Vacation Days

• 5 Wellness Fridays Vacation

• Medical Care including Dental Care Glasses etc.

• Referral Bonus

• Food Vouchers

• Multisport Card

• Store Discounts

• Team Buildings and Company Events

• Lounge and Game Areas

• Metro Station next to the Office

#LI-SS3

#LI-Hybrid

For more information visit Why Mitelor follow us on LinkedIn here.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us for our customers and for our future. We value different perspectives skills and experiences and welcome applications from all sections of the community.