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Network Operations Analyst

Megaport

Job Location:

Sofia - Bulgaria

Monthly Salary: Not provided by the employer

Posted: 10 September 2026 (5 hours ago)

Application Deadline: 8 December 2026

Vacancies: 1 Vacancy

Job Summary

About Megaport

Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.

Our Team Culture

Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.

Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.

The Role

now part of Megaport delivers high-performance Compute-as-a-Service built for latency-sensitive scalable and modern workloads. With Megaports global Network-as-a-Service platform customers now gain instant access to dedicated compute tightly paired with private on-demand connectivity. The Network Team at is a critical pillar in ensuring stable secure and high-performance connectivity for our customers. We operate a robust complex and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.

Our environment includes carrier-grade routing switching security and monitoring systems working closely with multiple transit providers and data centers worldwide. The team is hands-on deeply technical and driven by ownership reliability and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team capable of handling operational excellence incident response and proactive improvements in a production-critical environment.

Key Responsibilities

- Operate maintain and continuously improve the logical data and security network including edge routers core switches and firewalls;
- Actively troubleshoot and resolve medium and high-complexity network incidents including interaction with transit providers IXs and data center partners when required;
- Provide L1/L2 (and partial L3) network support to customers and internal teams ensuring timely responses clear communication and SLA adherence;
- Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;
- Plan and support network expansions topology changes and capacity improvements; Maintain accurate and up-to-date network documentation procedures and incident records;
- Manage and improve network monitoring systems including creation and tuning of alerts graphs and thresholds;
- Act with a strong sense of ownership and urgency especially during off-hours and critical incidents.

Skills & Qualifications

Advanced English communication skills (B2 level or higher) both written and spoken;
Bachelors degree in Technology Engineering or a related field (or equivalent professional experience);
Solid understanding of networking fundamentals and protocols including:
Layer 2 & 3 concepts: MAC VLAN Trunking Spanning Tree
IP networking: ARP Subnetting ACLs DHCP
Routing: BGP OSPF
Transport & management: TCP UDP SNMP NTP SSH
Troubleshooting tools: Ping Traceroute
Proven ability to troubleshoot production environments with a hands-on and analytical approach
Strong prioritization skills and ability to operate calmly under pressure
Clear communication skills with the ability to explain technical topics to different audiences
Proactive mindset and willingness to continuously learn and improve;
Cisco CCNA certification (required); higher-level certifications are a plus

Nice to Have

Experience with Juniper Fortinet Huawei or multi-vendor environments;
Previous experience in ISP data center or large-scale infrastructure environments;
Familiarity with network monitoring tools (Zabbix Prometheus Grafana LibreNMS etc.);
Experience interacting directly with carriers and transit providers.

What We Offer

Best team ever. Legit. (Sorry other teams)
Flexible work (remote-friendly & balanced schedules)
Birthday leavecelebrate yourself
Generous parental leave program.
Health & wellness program
Global team of experts who love what they do
Recognition programs that actually mean something
Access to an innovative and collaborative culture where your impact is visible.

#LI-DNI

If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected

NOTE: All Megaport business correspondence is conducted via our business email accounts (@). If you have any concerns please reach out to Megaports careers team emailprotected directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams and does not associate with any email accounts under @.

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

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