Merchant Onboarding Associate

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

Our Merchant Onboarding team is an important part of the venues onboarding journey. This superstar team is helping to get the venues up and running on the platform and with this continued growth it means there are more and more restaurants to assist. As such we need to bring in the teams next superstar!

This role requires a solid mix of both communication and organizational skills - you must be structured and detail-oriented on one side but then also act as a key communicator between our operations team and restaurant partners. Adaptability and a strong service mindset also come naturally to you.

• Successfully onboard venues onto the Wolt platform and ensure an optimal and speedy process at all times
• Build relationships with our venue partners help them through the onboarding process and ensure long-term operations success by training them on using our systems and keeping them up to speed on any updates
• Ensuring our portfolio of venues reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks
• Developing our venue partners and their business by using our collected user data
• Being responsible for our menu platform always being up to date with the text and visuals that reflect the Wolt brand
• Helping our onboarding team with any other urgent cases
• Sharing best practices amongst the onboarding team.

• Excellent interpersonal skills - you will be working with a lot of different people
• Experience in customer support administration or office management roles is a plus
• Structured detailed and service-oriented
• Self-starter logical problem-solving skills with a bias for action and impact
• Excellent written and oral communication skills in Bulgarian and good knowledge of English

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.