German Support Specialist Email Only

Are you a passionate gamer fluent in German Turn your passion into a career by joining our team as a Player Support Specialist in Sofia Bulgaria!

In this role you will deliver exceptional email-based player support for iconic global gaming titles including League of Legends and Valorant. You will assist the gaming community with technical inquiries account management in-game purchases and gameplay troubleshooting.

• Player Support: Provide high-quality friendly and efficient support via email to German-speaking players.
• Account & Technical Assistance: Help gamers resolve account issues billing questions patch errors and non-technical troubleshooting.
• In-Game Knowledge: Utilize your deep understanding of League of Legends and Valorant to answer gameplay and feature-related inquiries accurately.
• Community Advocacy: Maintain positive player sentiment and embody the spirit of the gaming community in all written communications.

• Languages: Native or proficient level of German paired with a strong command of English (written).
• Gaming Expertise: Active player or deep knowledge of League of Legends and Valorant.
• Communication: Strong written communication skills with high attention to detail and correct grammar.
• Mindset: Patient empathetic and enthusiastic about helping fellow gamers.
• Location: Willingness to work on-site in Sofia Bulgaria (or relocate with full support).

• Location: Fully office-based (On-Site) in Sofia Bulgaria.
• Schedule: 24/7 operational coverage with rotational shifts from Monday to Sunday.

We make moving to Bulgaria simple with a full relocation support framework:

• Relocation Bonus: A 1500 Gross Relocation Bonus paid in two installments to assist with your move and initial rental costs.
• Initial Accommodation: 21 days of company-provided accommodation upon arrival.
• Housing Assistance: Dedicated guidance to help you find long-term permanent housing in Sofia.

• Competitive monthly income.
• Comprehensive training covering systems tools and project-specific guidelines.
• Continuous career development opportunities within a fast-growing global gaming support team.