German-speaking Player Support SpecSofia

About the Role: We are seeking German-speaking Player Support Specialists to join a premier gaming support team in Sofia Bulgaria (on-site). In this role you will deliver high-quality email-based support for iconic global gaming titles (League of Legends & Valorant) helping players resolve account technical and gameplay inquiries.

Core Responsibilities:

• Handle inbound player support tickets via email ensuring quick accurate and empathetic resolutions.
• Assist players with account access billing in-game content and technical troubleshooting.
• Document case details accurately in ticketing platforms and follow escalation pathways for complex bugs or issues.
• Maintain high standards of player satisfaction and quality service.

Requirements & Qualifications:

• Work Authorization: Must hold valid EU/EEA citizenship or active work authorization for Bulgaria.
• Languages: Native or C1 proficiency in German; B2/C1 proficiency in English (for training tools and documentation).
• Skills & Interests: Passion for gaming (specifically LoL and Valorant is a major plus) good written communication and strong computer literacy.
• Soft Skills: Problem-solving mindset empathy toward players and strong attention to detail.

Working Conditions & Offer:

• Work Model: On-site in Sofia Bulgaria.
• Schedule: Full-time.
• Benefits: Relocation package available for candidates moving from abroad paid comprehensive training and internal growth opportunities.