German-Speaking Player Support Representative – Gaming Industry, Remote Bulgaria

CloserHire is partnering with a leading player in the gaming support sector looking to recruit a German-speaking Player Support Representative to join a vibrant team in Sofia Bulgaria supporting well-known titles like League of Legends VALORANT Legends of Runeterra and Teamfight Tactics. If youre passionate about gaming and customer experience this is a unique opportunity to combine your interests and your career helping fellow gamers solving in-game issues and contributing to a positive player community. This is a fully on-site position in Sofia.

Language required: German

Responsibilities:

• Provide support via chat and ticketing to players experiencing technical gameplay or account-related issues
• Use a player-first approach to handle each case individually and empathetically
• Identify recurring issues and bugs flagging them to the appropriate internal teams
• Collaborate with an international team of fellow gamers to ensure the support environment feels friendly and player-oriented
• Maintain a high level of professionalism and enthusiasm in all interactions
• Keep up to date with new features and updates across all supported game titles

Requirements:

• Native or fluent in German (C1) and strong command of English (B2 minimum)
• Genuine interest in gaming and player communities
• Ability to approach player concerns with empathy patience and problem-solving
• Strong communication and interpersonal skills
• Understanding of Player Support services or customer service principles
• Detail-oriented and able to follow internal policies and guidelines
• Team player attitude with a proactive mindset
• Availability to work on-site in Sofia Bulgaria Based in Sofia or willing to relocate
• Nice to Have Previous experience in customer support or technical support
• Experience with Riot Games titles
• (LoL VALORANT etc.)
• Familiarity with support platforms such as Zendesk or Jira

Benefits:

• Fully on-site position in Sofia Bulgaria Full-time contract with fully paid in-office training
• Career development opportunities in the gaming and tech support industry
• Additional private health insurance
• Employee referral bonuses
• Access to over 50 employee benefits and services
• Supportive inclusive and international team culture
• Modern office environment in Sofia A role that lets you combine your passion for gaming with your career

Relocation:
Airport pickup Flight reimbursement up to 300BGN with 1st salary 21 days in hotel in Sofia company assistance with finding permanent accommodation