German Speaking Customer Support Representative

Are you fluent in German and passionate about helping people We are searching for enthusiastic individuals to join our lively multicultural team in the dynamic city of Sofia Bulgaria.

In this role you will represent a world-renowned corporate travel management platform. Your objective will be to ensure business travelers reach their destinations safely smoothly and without stress. Working as a Customer Advisor you will act as a personal travel coordinator and a proactive problem-solver handling client questions and delivering premium care in both German and English.

Your Everyday Responsibilities

As a core brand representative you will ensure business professionals receive exceptional high-quality support for all of their international transit needs.

• Multi-Channel Assistance: Answer incoming inquiries from German-speaking corporate clients via phone email and live text chat.
• Booking Coordination: Guide business clients through intricate reservations cancellations and real-time adjustments for flights hotels and rental cars.
• Digital Tools Navigation: Use cutting-edge global distribution networks and internal databases to retrieve and organize precise booking records.
• Logistical Problem-Solving: Swiftly resolve critical travel disruptionssuch as delays emergency cancellations or sudden itinerary changesto keep corporate travelers moving.
• Professional Excellence: Project a polished welcoming and professional image to preserve premium service metrics at all times.

Candidate Profile & Requirements

We want to hire flexible tech-savvy professionals who can balance empathetic customer care with the ability to manage fast-paced business travel logistics.

Minimum Criteria

• Language Skills: Fluent command of German (C1/C2 level) combined with an upper-intermediate command of English (B2 level) for corporate training and internal team communication.
• Interpersonal Style: Outstanding verbal and written communication skills delivered with a refined professional approach.
• Tech Literacy: Comfortable learning new software quickly and multitasking across multiple computer monitors at the same time.
• Composure: The capacity to stay calm under pressure and productively manage urgent time-sensitive travel emergencies.
• Experience Level: No prior background in customer service or the travel industry is necessary! We provide complete professional onboarding and training to give you all the tools required for a successful career.

Compensation Perks & Lifestyle Benefits

We offer an exceptional corporate environment designed to boost your personal well-being and support your professional goals:

• Financial Rewards: A highly competitive monthly base salary boosted by performance-based monthly bonuses.
• Health & Protection: Extensive private medical and life insurance policies fully active starting on your very first day.
• Career Advancement: Clear structured promotional paths to transition into internal leadership positions including Team Lead Quality Assurance Specialist or Corporate Trainer.
• Wellness Perks: Monthly food/grocery vouchers subsidized sports club access (Multisport cards) and modern on-site relaxation zones.
• Office Environment: A lively diverse workplace community with frequent team-building functions and corporate social activities.

Complete Relocation Support (Moving to Sofia)

If you are moving to Sofia from another region or country our dedicated mobility experts guarantee a completely stress-free transition:

• Flight Coverage: Full financial reimbursement for your inbound airline ticket to Sofia.
• Welcome Accommodation: Free hotel lodging upon your arrival to provide a comfortable base while you search for your permanent apartment.
• Bureaucracy Assistance: Direct hands-on guidance from our local HR professionals to help you navigate local registration cards bank account setups and administrative tasks.

Working and Living in Sofia

Sofia provides a perfect mix of modern metropolitan living deep historical heritage and quick access to beautiful mountain settings. Outside of work you will be part of a safe welcoming and rapidly expanding expat network featuring a highly affordable cost of living and a bustling social scenemaking sure your personal life is just as fulfilling as your new corporate career.