German-Speaking Customer Support Advisor
Job Location:
Monthly Salary:
Posted on:
13 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
You speak German fluently youre good with people and you want a role that actually pays you for it. This one does a solid base a billing bonus on top and an uncapped sales bonus that puts top performers above 1000 extra per month. Plus five weeks of fully paid training before you take a single call.
Youll represent a prestigious Swiss telecommunications brand helping customers with their accounts products and billing via inbound calls from a modern office in Sofia. Relocation is supported.
Whats in it for you
- Base salary
- Billing Skills Bonus: 102.25 gross/month
- Uncapped sales bonus top performers earn 1000/month
- Training and tenure bonuses
- Monthly meal vouchers
- Private health insurance
- Fully covered Multisport card
- Hybrid work after 4 months (2 remote / 3 in-office) based on KPI
What youll do
- Handle inbound customer calls entirely in German
- Resolve questions on products billing and account administration
- Update and maintain records in internal systems
- Identify upselling and cross-selling opportunities
- Escalate complex cases to the right team when needed
What we need from you
- German at C1 or C2 level non-negotiable its a fully German-speaking role
- English at B2 or above for internal communication
- Flexibility to work rotating shifts between 09:00 and 22:00 Monday to Sunday (8h 6h or 4h options)
- Previous customer service or BPO experience is a plus not a dealbreaker without it
Where this takes you
This project promotes from within. Team members have moved into Team Leader Trainer Sales Coach and Subject Matter Expert roles. If you deliver the path is there.
