German-speaking Customer Support Advisor

Are you a fluent German speaker seeking a career boost in one of Europes most affordable and dynamic capital cities A premier global customer experience leader is looking for Customer Support Advisors to represent a prestigious Swiss telecommunications brand in Sofia Bulgaria.

This role offers the perfect blend of customer care and consultative sales. Whether resolving technical inquiries or identifying opportunities to upgrade a customers plan team members act as critical brand ambassadors. With a comprehensive 5-week fully paid training program a clear path to hybrid work and incredible internal promotion paths (to Team Leader Trainer or Coach) this is a phenomenal launchpad for long-term professional growth.

Responsibilities

• Deliver exceptional customer support to German-speaking clients via inbound channels.
• Analyze and troubleshoot customer inquiries regarding administrative technical and billing topics.
• Guide customers smoothly through product features subscription updates and system changes.
• Identify natural sales opportunities during conversations to maximize customer satisfaction and drive revenue.
• Log interactions accurately in internal systems and escalate complex cases to specialized departments when necessary.

Requirements

• Language: High proficiency in German (spoken read and written) with strong communication skills.
• Flexibility: Ready to work rotating shifts between 09:00 and 22:00 Monday to Sunday (flexible 8-hour 6-hour or 4-hour options).
• Mindset: A combination of a customer-first attitude and a drive for consultative sales.
• Location: Willing to work on-site in Sofia for the first 4 months with the opportunity to transition to a hybrid schedule (2 days remote per week) based on performance KPIs.
• Legality: Must possess valid EU documentation or working rights to legally relocate to and work in Bulgaria immediately.