German-Speaking Customer Service Representative

Job Description

As a German-Speaking Customer Service Representative (Inbound) you will be the first point of contact for German-speaking customers. On an inbound line you will handle incoming calls emails and/or chats answer questions resolve requests and ensure every customer receives a smooth professional experience.

This is a customer support role focused on inbound contacts based in Sofia Bulgaria. You will start on-site during onboarding and training then move to a hybrid working model once fully up to speed. Paid training is provided from day one so you are fully operational from the start.

Relocating to Bulgaria Weve got you covered: a full relocation package is provided to make your move to Sofia as easy as possible.

Your Responsibilities

• Handle inbound customer contacts (calls emails chats) in German
• Answer questions resolve issues and process customer requests accurately and efficiently
• Deliver an excellent customer experience and ensure high customer satisfaction
• Document interactions and update customer records in internal systems
• Escalate complex cases to the relevant teams when needed
• Contribute to the teams quality and performance targets

Your Profile

• Native or near-native German (C1/C2) spoken and written essential as you will support German-speaking customers daily
• Good level of English (internal communication and tools)
• Clear confident and professional communication style
• Strong active-listening skills and a genuine customer-first mindset
• Comfortable working with computers and learning new tools quickly
• Willing to relocate to Sofia Bulgaria and work on-site initially then hybrid
• No prior experience required full paid training is provided

What We Offer

• Full relocation support: assistance with your move to Sofia (travel initial accommodation and administrative support)
• Attractive compensation package including performance-based incentives
• Paid training from day one
• On-site start then hybrid work model for better work-life balance
• Additional benefits such as health coverage and employee perks
• Stable long-term role within an international multicultural team
• Real career development opportunities within a growing international project
• The chance to live in Sofia one of Europes most affordable and vibrant capitals

Interested Please send us your resume in english; our TA team responds within 48h