German-Speaking Cloud Technical Support Specialist

Kats Recruitment

Job Location:

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

German-Speaking Cloud Technical Support Specialist Hybrid

Role Overview

An exceptional technical opportunity has opened for a German-speaking Cloud Technical Support Specialist to support a leading global IT and cloud services this role you will act as a trusted technical advisor troubleshooting complex cloud infrastructure issues assisting enterprise clients with deployment and optimizing performance across leading cloud platforms.

Your Responsibilities

Technical Support & Incident Resolution: Serve as the primary technical point of contact for enterprise clients handling tier-2 technical queries platform anomalies and infrastructure issues via ticketing systems phone or live chat.
Root Cause Analysis: Diagnose system logs analyze cloud infrastructure configurations and conduct root-cause troubleshooting for networking storage and computing errors.
Client Advisory: Translate complex technical solutions into clear actionable advice for IT administrators developers and enterprise business units in German.
Cloud Onboarding & Provisioning: Assist clients with identity access configurations virtual machine deployments resource provisioning and security policy setups.
Escalation Management: Collaborate with senior cloud architects DevOps teams and platform engineers to route and resolve critical vendor bugs or service outages.

Requirements & Qualifications

Languages: Native or near-native fluency in German (C1/C2 level) alongside strong professional written and spoken English (B2 level).
Technical Experience: Previous background in IT support technical helpdesk system administration or network engineering.
Cloud Infrastructure: Solid familiarity with core cloud platforms (e.g. Microsoft Azure AWS or Google Cloud Platform) and fundamental concepts across IaaS PaaS and SaaS models.
Networking & OS Fundamentals: Good understanding of TCP/IP protocols DNS VPN configurations firewalls and basic administration in Linux or Windows Server environments.
Soft Skills: Methodical problem-solving mindset high stress tolerance empathetic customer focus and clear communication skills.
Certifications (A Plus): Credentials like Microsoft Certified Azure Fundamentals (AZ-900/AZ-104) AWS Certified Cloud Practitioner or CompTIA Network/Security are a distinct advantage.

The Offer

Work Model: Remote work options paired with modern digital workspace infrastructure.
Compensation: Highly competitive base salary enhanced by performance incentives and specialized technical bonuses.
Hardware: Full corporate-grade hardware setup (laptop dual monitors headset and secure access tools) delivered directly to your home.
Career Growth: Fully paid structured onboarding program with sponsored access to continuous training modules and vendor cloud certifications.
Comprehensive Benefits: Private healthcare coverage meal vouchers/allowances and direct internal career paths toward Cloud Architecture DevOps or Escalation Engineering.

German-Speaking Cloud Technical Support Specialist Hybrid Role Overview An exceptional technical opportunity has opened for a German-speaking Cloud Technical Support Specialist to support a leading global IT and cloud services this role you will act as a trusted technical advisor troubleshooting co...

German-Speaking Cloud Technical Support Specialist Hybrid

Role Overview

Your Responsibilities

Technical Support & Incident Resolution: Serve as the primary technical point of contact for enterprise clients handling tier-2 technical queries platform anomalies and infrastructure issues via ticketing systems phone or live chat.
Root Cause Analysis: Diagnose system logs analyze cloud infrastructure configurations and conduct root-cause troubleshooting for networking storage and computing errors.
Client Advisory: Translate complex technical solutions into clear actionable advice for IT administrators developers and enterprise business units in German.
Cloud Onboarding & Provisioning: Assist clients with identity access configurations virtual machine deployments resource provisioning and security policy setups.
Escalation Management: Collaborate with senior cloud architects DevOps teams and platform engineers to route and resolve critical vendor bugs or service outages.

Requirements & Qualifications

Languages: Native or near-native fluency in German (C1/C2 level) alongside strong professional written and spoken English (B2 level).
Technical Experience: Previous background in IT support technical helpdesk system administration or network engineering.
Cloud Infrastructure: Solid familiarity with core cloud platforms (e.g. Microsoft Azure AWS or Google Cloud Platform) and fundamental concepts across IaaS PaaS and SaaS models.
Networking & OS Fundamentals: Good understanding of TCP/IP protocols DNS VPN configurations firewalls and basic administration in Linux or Windows Server environments.
Soft Skills: Methodical problem-solving mindset high stress tolerance empathetic customer focus and clear communication skills.
Certifications (A Plus): Credentials like Microsoft Certified Azure Fundamentals (AZ-900/AZ-104) AWS Certified Cloud Practitioner or CompTIA Network/Security are a distinct advantage.

The Offer

Work Model: Remote work options paired with modern digital workspace infrastructure.
Compensation: Highly competitive base salary enhanced by performance incentives and specialized technical bonuses.
Hardware: Full corporate-grade hardware setup (laptop dual monitors headset and secure access tools) delivered directly to your home.
Career Growth: Fully paid structured onboarding program with sponsored access to continuous training modules and vendor cloud certifications.
Comprehensive Benefits: Private healthcare coverage meal vouchers/allowances and direct internal career paths toward Cloud Architecture DevOps or Escalation Engineering.