German-Speaking Cloud Technical Support Specialist

CloserHire is partnering with a leading global access solutions company to recruit German-speaking Cloud Technical Support Specialists (L1) for its international operations in Sofia Bulgaria. This is an exciting opportunity to join an innovative technical support team focused on cloud technologies. Youll help business customers transition from legacy platforms to modern cloud solutions providing expert guidance throughout the migration process while ensuring a seamless customer experience.

Language required: German

Highlights:

• Hybrid position
• Private health insurance
• Multisport / gym card

Responsibilities:

• Proactively contact customers regarding the transition from legacy platforms to cloud solutions
• Schedule and coordinate cloud migration appointments with business customers
• Perform Cloud-to-Cloud migrations using dedicated migration tools
• Ensure uninterrupted customer access to cloud environments and access control systems throughout the migration process
• Monitor migration progress and verify successful completion
• Use AI-powered diagnostic tools to identify and troubleshoot potential migration issues
• Escalate complex or failed migrations to Level 3
• Support when required
• Coordinate rollback activities when necessary to minimize customer impact
• Deliver technical support via phone email and chat while maintaining a high level of customer satisfaction

Qualifications:

• Native-level fluency in German
• Fluent English (C1 level)
• Previous experience in Technical
• Support
• Troubleshooting Cloud Solutions or SaaS products
• Experience with platform or product migrations is an advantage
• Knowledge of cloud-based products migration platforms and support tools is desirable
• Strong troubleshooting analytical and problem-solving skills
• Excellent communication skills across phone email and chat
• Customer-focused mindset with a proactive solution-oriented approach
• Strong sense of ownership accountability and attention to detail
• Ability to collaborate effectively with cross-functional teams and technical support levels