German Customer Support Advisor

We are seeking German-Speaking Customer Support Advisors to join an expanding premier team in Sofia Bulgaria. In this role you will act as the primary point of contact for customers of a prestigious Swiss telecommunications provider delivering outstanding service and administrative support via inbound channels.

Key Responsibilities

• Provide high-quality customer support by handling inbound calls.
• Analyze troubleshoot and resolve administrative and technical customer inquiries regarding products accounts and billing.
• Perform updates and maintain accurate data records within the companys internal systems.
• Escalate complex issues or specific calls to other specialized departments when necessary.
• Identify upselling or cross-selling opportunities to maximize customer satisfaction and project value.

Requirements

• Languages: Native or proficient level of German (C1/C2) with good communication skills.

• Skills: Excellent problem-solving abilities empathy and a strong customer-oriented mindset.

• Work Model Flexibility: Ability to work from our modern office during the initial phase with a transition to a hybrid model later on.

Work Schedule & Location

• Location: Plovdiv Sofia.
• Schedule: Rotational shifts operating Monday to Sunday between 09:00 and 22:00.

• Flexibility: Options for 8-hour 6-hour and 4-hour shifts are available.

• Hybrid Model: Fully office-based during the first months. After 4 months you can unlock a hybrid work option (3 days office / 2 days remote) based on your KPI performance.

Full Relocation & Onboarding Package

We make your move completely hassle-free! If you are relocating to Bulgaria from abroad you will receive:

• Flight Ticket: Up to 255 fully covered to reimburse your flight ticket expenses (paid directly with your first salary).
• Initial Accommodation: 2 weeks of fully covered Airbnb stay upon your arrival to give you time to find your ideal permanent home.
• Paid Training: A comprehensive fully structured 5-week paid onboarding program led by professional trainers to ensure you feel confident before taking your first call.

Compensation & Additional Benefits

We offer a highly competitive financial structure tailored to ensure a comfortable lifestyle in Sofia featuring:

• Competitive Base Salary.

• Language & Billing Skills Bonuses.

• Training & Tenure Bonuses.

• Unlimited Sales Commission: Uncapped bonus structures where top performers can substantially increase their monthly take-home pay.

• Monthly Meal Vouchers.

• Private Health Insurance.

• Fully Covered Multisport Card for premium gym and fitness center access.

• Career Progression: Real opportunities for vertical growth into leadership roles (Team Leader Trainer Sales Coach or Subject Matter Expert) within an expanding project.