French-speaking Back Office Gaming Support Specialist

Location: Sofia Bulgaria (Office-based)

Position Type: Full-time 40 hours per week

Are you a passionate gamer who thrives on solving puzzles and ensuring things run smoothly behind the scenes Do you want to turn your knowledge of the gaming world into a professional career We are looking for a detail-oriented French-speaking Back Office Gaming Support Specialist to join our team in Sofia supporting a premier global brand in the gaming industry.

In this back-office role you will work behind the scenes to maintain a secure fair and seamless experience for players worldwide. Your responsibilities will include:

• Reviewing and resolving player account issues subscription errors and transaction discrepancies.
• Monitoring in-game activity and player data to investigate cheating fraud or policy violations.
• Handling player verification processes (KYC) processing data updates and managing localized platform documentation.
• Collaborating with technical support and development teams to report recurring bugs or system glitches.
• Providing high-quality professional assistance via email chat or ticketing systems (no cold calling).

• Language Skills: Native or fluent (C1/C2) level in French alongside a solid working command (B2 or higher) of English.
• Right to Work: You must possess an EU Passport or a valid unrestricted work permit for Bulgaria.
• Skills: Excellent attention to detail strong analytical thinking and a structured approach to problem-solving.
• Passion: A genuine interest in video games esports or online gaming communities is highly preferred!
• Previous experience in a back-office data entry or customer service environment is a plus but full training is provided.

• Competitive Salary:Gross per month (depending on experience).
• Stable Schedule: A regular 40-hour work week.
• Work Environment: A modern casual and tech-focused office space tailored for gaming enthusiasts.
• Growth Opportunities: In-depth initial training and clear pathways to develop within a global enterprise.

Relocating to the historic and vibrant city of Sofia We ensure a smooth stress-free move:

• Relocation Bonus: 1500 Gross (paid in 2 instalments) to support your travel and initial rent costs.
• Accommodation: 21 days of company-provided accommodation upon your arrival.
• Housing Assistance: Dedicated support from our team to help you navigate the local market and find your ideal long-term home.

Ready to level up your professional journey Click Apply Now or send us your updated CV in English!