Dutch Speaking Customer Advisor

We are recruiting Dutch-speaking Customer Advisors for a flexible hybrid role based in Sofia Bulgaria partnering with a leading global customer experience provider.
In this role you will support Dutch-speaking customers with account operations payment administration and billing inquiries. You will assist users with balance updates direct debit modifications and account-related troubleshooting ensuring every case is managed with high accuracy professionalism and care in an international working environment.

• Handle customer inquiries via inbound calls and written communication channels regarding account balances billing statements and account status updates.
  
• Assist customers with setting up updating and troubleshooting direct debit authorizations and recurring payment methods.
  
• Resolve account and administrative inquiries in a timely manner while upholding quality and compliance standards.
  
• Maintain meticulous data accuracy when updating records customer logs and account histories in CRM systems.
  
• Deliver an empathetic professional customer service experience that strengthens user confidence.
  
• Collaborate with internal teams to identify process improvements and escalate complex cases effectively.
  

• Fluency in Dutch (C1 level or higher) both written and spoken.
  
• Good command of English (B1/B2 level) for onboarding system navigation and internal collaboration.
  
• Strong verbal and written communication skills with high attention to detail.
  
• Solid organizational skills and comfort working with multiple digital tools and databases.
  
• Analytical mindset with a structured process-driven approach to problem-solving.
  
• Prior experience in customer support administration banking or financial operations is an advantage.
  
• Motivation to relocate and work within a diverse international team.
  

• Work Model & Schedule: Hybrid working model based out of Sofia Bulgaria working a standard weekday schedule (Monday to Friday 09:30 to 18:00 weekends off).
  
• Compensation & Bonuses: Competitive monthly base salary package supplemented by an attractive signing/welcome bonus and monthly food vouchers.
  
• Health & Wellness: Advanced medical insurance coverage (comprehensive health and life insurance plan) corporate gym/Multisport card contribution and active wellbeing initiatives.
  
• Perks & Allowances: Monthly transportation allowance corporate discounts extra paid leave for ongoing education and regular company social events.
  
• Relocation Package: Comprehensive relocation support for candidates moving to Sofia including 14 nights of hotel accommodation upon arrival flight reimbursement support and settling-in guidance.
  
• Training & Development: Fully paid initial training and structured onboarding alongside continuous career progression pathways within a modern office campus with convenient public transit links.