Customer Service Specialist

Job Req Number: 124028
Time Type: Full Time

Every day thousands of shipments need to reach the right destination at the right time and at the right cost. Behind every successful delivery is a team of professionals who find solutions build trust and turn challenges into opportunities.

We are looking for a Customer Service & Pricing Specialist to join our Air Freight team in Sofia.

If you thrive in a dynamic environment enjoy communicating with people from different countries and are passionate about finding the best solutions for customers this could be your next career opportunity.

No two days are the same.

One day you may be preparing a competitive quotation for urgent air shipment between Europe and Asia. The next you could be coordinating transportation with airlines and international partners or helping a customer find the most effective logistics solution for their business.

In this role you will:

• Serve as the primary point of contact for customers and partners regarding air freight shipments;
• Identify the optimal balance between cost service quality and transit time;
• Collaborate with an international network of colleagues and agents worldwide;
• Support business development through pricing quotation preparation maintenance of databases and identification of new opportunities;
• Contribute to continuous improvement initiatives in processes and customer service.

We are not simply looking for someone who completes tasks.

We are looking for someone who:

• Enjoy building relationships and communicating with customers;
• Is comfortable working in a fast-paced environment;
• Thinks analytically and sees solutions where others see problems;
• Takes ownership and follows through on commitments;
• Is eager to learn and grow within the world of international logistics and transportation.

• Experience in air freight freight forwarding pricing procurement or customer service.
• Knowledge of international transportation and logistics processes.
• Good command of English.
• Strong computer skills including MS Office.
• Excellent organizational skills attention to detail and commercial awareness.
• A collaborative mindset and ability to work effectively within a team.

• An opportunity to work in a global company and an international network of logistics professionals.
• The chance to build expertise in one of the most dynamic sectors of the freight forwarding industry.
• A supportive team environment where ideas are valued and encouraged.
• The opportunity to see the direct impact of your work on customer satisfaction and business success.

If you would like to be part of a team that keeps the world moving every day we would love to hear from you.

Apply today and lets get to know each other.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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