Commercial Supervisor

• Lead coach and develop a team of approximately 15 employees taking ownership ofrecruitment onboarding performance and development.
• Provide hands-on operational and people leadership combining day-to-day involvement with effective delegation and team management.
• Oversee Order Management quotations and Order to Invoice activities ensuring efficient accurate and timely service delivery in line with KPIs and SLAs.
• Stay actively involved in SAP and operational processes ensuring a strong understanding of how work is executed and supporting the team in resolving issues.
• Manage and develop relationships with key stakeholders across Sales Production Warehousing Supply Chain and Logistics to ensure smooth end-to-end processes.
• Support process transitions implementations and continuous improvement initiatives including automation standardization and digitalization.
• Monitor operational performance customer service and KPIs taking corrective actions and driving improvements where needed.
• Manage priorities across multiple countries/markets ensuring service quality business continuity and a strong customer-focused approach.

• 4 years of experience in a Supervisory/Team Leadership role ideally within Order Management Supply Chain Logistics Procurement Customer Operations or a similar function.
• Proven people management and leadership experience ideally with a team of 10 employees.
• Strong hands-on operational profile with experience working directly with processes and systems rather than a purely managerial background.
• Previous experience with SAP and strong understanding of order customer and commercial processes.
• Experience in shared services near-shore/BPO or international business environments including working across multiple countries or markets.
• Background in or strong exposure to manufacturing industrial logistics supply chain warehousing or a similar environment is highly preferred.
• Excellent stakeholder management communication and problem-solving skills with the resilience and confidence to manage complex operational situations.
• Fluent English and good knowledge of Microsoft Office 365; a degree in Business Supply Chain Logistics Finance or a related field is preferred.
  
  

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust.
• Attractive remuneration package.
• Opportunity for flexibility with a hybrid working model.
• Home office allowance.
• 25 days paid annual leave.
• Additional health insurance.
• Employee Assistance Program (Mental Health Legal & Financial Counselling).
• 10226 EUR Food vouchers.
• Public transportation card.
• Optional parking space.
• Multisport card.
• Language training opportunity.
• Employee referral program.
• Brand new modern office premises in a class A Business building.
• Fresh fruits in the office.
• Training and mentorship programs.
• Access to over 15000 LinkedIn Learning courses to assist in your development.

We are at the heart of every place that matters. From automatic doors to cloud-based access management as a leading global provider in the access solutions market for schools banks airports hospitals hotels and many more we enable seamless movement within secure safe and sustainable places.

With over 160 years of experience and a focus on excellence and innovation we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba you are encouraged to take initiative develop your skills and build your career alongside 16000 experts worldwide who are setting industry standards every day.

Work in a place where you matter apply now!