Commercial AI Solution Engineer

We are looking for a Commercial AI Solution Engineer to help transform the way our commercial teams work by designing and deploying AI-powered solutions that eliminate manual effort streamline processes and unlock new levels of productivity.

In this role you will bridge the gap between business challenges and AI capabilities - identifying opportunities across pre-sales sales and customer operations then designing intelligent workflows AI agents and automation solutions that create measurable business impact.

You will work closely with commercial teams data experts and the AI Center of Excellence to turn ideas into scalable solutions that enable teams to spend less time on repetitive tasks and more time creating value for customers.

• Process Discovery & Requirements Definition- Conduct detailed audits of pre-sales sales and after-sales processes toidentifymanual activities and gather detailed business requirements constraints and success metrics from commercial teams.
• Solution Design- Design AI workflow and agent solutions tailored to specific processes defining triggers decision logic integration points and expected outcomes
• Implementation & Deployment- Build and deploy AI solutions using low-code/no-code platforms and custom integrations managing technical setup and system configurations
• Data Lake Optimization- Leverage available data in the data lake through data science techniques (ontologies data modeling semantic understanding) to enable AI consumption andidentifydata gaps.
• Testing & Validation- Conduct comprehensive testing including functional performance and user acceptance testing to verify solutions meet requirements before launch.
• Change Management & Training- Guide commercial teams through adoption provide training and communicate benefits to ensure effective use and team buy-in.
• Performance Monitoring & Optimization- Monitor solution performance post-deploymentidentifyimprovement opportunities troubleshoot issues and iteratively refine AI workflows based on real-world usage and feedback.
• AICoEAlignment- Collaborate with the AI Center of Excellence to ensure all solutions align with organizational standards protocols governance frameworks and best practices

AI & Technical Expertise

• 3 Years of experience designing and implementing AI workflows and agents (e.g. automation tools RPA low-code/no-code platforms)
• Strong understanding of AI/machine learning capabilities limitations and practical applications
• Data modeling data engineering and familiarity with data lake architectures
• Knowledge of ontologies semantic data modeling and data governance
• API integration and system connectivity experience

Large Language Model (LLM) Experience

• Experience designing andoptimizingprompts to reliably produce business-relevant LLM outputs for specific process requirements.
• Demonstrated experience building RAG solutions that ground LLM responses in enterprise data knowledge bases and business context.
• Experience designing agentic workflows where LLMs coordinate with business tools (CRM order systems pricing) to automate complex commercial processes.
• Understanding ofLLM capabilities and limitations toarchitectappropriate automationsolutions andidentifywhen human judgment isrequired.
• Experience deploying LLM solutions at scale with attention to cost optimization performance monitoring and quality assurance in production environments

Business Process & Optimization

• Track recordof identifying analyzing andoptimizingbusiness processes
• Experience mapping current state processes and designing future state solutions
• Familiarity with leanmethodologyor continuous improvement frameworks
• Understanding of sales pre-sales and customer service operations (B2B context preferred)
• Experience reducing manual work or automating repetitive tasks

Why This Role Matters

This is an opportunity to be at the forefront of AI-driven business transformation. You will directly influence how commercial teams operate helping shape the next generation of AI-enabled processes while delivering measurable impact across the organization.

• Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 102.26 EUR Food vouchers
• Public transportation card
• Multisport /Coolfitcard
• Opportunity for flexibility with a hybrid working model
• Employee Assistance Program (Mental Health Legal & Financial Counselling)
• Language training opportunity
• Brand new modern office premises in a class A Business building
• Employee referral program
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15000 LinkedIn Learning courses to assist in your development

We are at the heart of every place that matters. From automatic doors to cloud-based access management as a leading global provider in the access solutions market for schools banks airports hospitals hotels and many more we enable seamless movement within secure safe and sustainable places. With over 160 years of experience and a focus on excellence and innovation we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba you are encouraged to take initiative develop your skills and build your career alongside 16000 experts worldwide who are setting industry standards every day.

Work in a place where you matter apply now!