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Technical Support Trainee
Job Location:
Monthly Salary:
Posted:
8 August 2026 (10 hours ago)
Posted:
Application Deadline:
5 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Summary
Responsible for providing post-sales support of ESET products in a technical environment for partners and potential final clients (companies). Generate valuable technical content for the channel and perform customer support services. This resource will be essential in the execution of support services in Brazil and in the generation of content for TrainingJob description
Responsibilities and tasksAnalyze and solve post sale support cases that are presented through the incident ticket system complying with established SLAs. He/She will be the reference person between technical support between Buenos Aires and Brazil recurring support cases and derivatives from the regional to the lab the detection of new virus and blocked for the performance of trainings and of ESETs products technical content for partners and is performed through ticket system and through remote access or phone calls when -graduation degree in IT Information Safety System Analysis Data Processing Computer Sciences or correlate in technical support preferably (minimum 1 year)KnowledgeKnowledge on on networksOperational systems at station and server level (Windows mainly)Knowledge on knowledge on programming : Intermediate LevelSpanish:Intermediate LevelPersonal CharacteristicsCommunication (Impact)LowAdditional informationTraveling0 %Confidential InformationAverageBenefits
Health & well-being
- Medical assistance
- Flex Friday
- ESET Hours
- Birthday free day
- Woman day (mentruation rest)
- Compensation (for working on holidays/weekend)
- Paternity extended leave
Family
- Softlanding (gradual return from maternity leave)
- Day off for childrens birthday
- School Kit
- Flex time for school adaptation
- Adoption extended leave
- Language courses
Office
- Refreshment voucher
- Fruits
- Birthday celebration
Other
- Home Office Kit
- Parking spaces at the office
- Transport payment
- ESET in the world
- Internet reimbursement
- Graduation award
- Special dates gifts
- Internal events
- Loyalty program
Primary location
Sao PauloAdditional locations
Time type
Part timeRequired Experience:
Intern
About Company
ESET started in 1987 as a project of two young programming enthusiasts who wrote a program for the detection of one of the world’s first computer viruses. Back then they did not know their program would become one of the most successful antivirus programs in the world – NOD.Since then ... View more
