Risk Desk Manager

Your influential mission. You will... 

• Lead the day-to-day delivery of Risk Operations in Brazil ensuring high service standards operational efficiency and strong execution across all areas of responsibility.
• Serve as the main Risk Operations representative for Brazil building trusted relationships with stakeholders partners and client teams.
• Work closely with partners Team Leaders SMEs and Analysts to drive performance accountability and continuous improvement.
• Drive operational readiness and support strategic initiatives.
• Support workforce planning and operational scaling efforts ensuring the operation remains prepared for changing business demands.
• Identify opportunities to improve processes increase efficiencies and introduce automation while maintaining a strong focus on risk management and regulatory compliance.
• Partner closely with Compliance Product Data and Customer Operations teams to deliver practical and effective risk solutions.
• Use data trends and performance metrics to identify opportunities resolve issues proactively and continuously improve quality and operational outcomes.
• Oversee the implementation and ongoing enhancement of risk controls procedures and operational frameworks.
• Act as a key point of escalation for complex investigations high-risk cases and operational challenges ensuring clear decision-making and stakeholder alignment.
• Support the rollout of new tools technologies and automation initiatives helping the operation adapt and evolve as the business grows.
• Ensure operational documentation knowledge resources and training materials remain accurate accessible and fit for purpose.
• Contribute to hiring onboarding succession planning and talent development initiatives to support the long-term success of the operation.
• Champion change and continuous improvement helping teams successfully adapt to new processes requirements and ways of working.
• Foster a culture of ownership collaboration and customer-focused risk management across the organization.

Qualifications :

Components for success. You... 

• Are fluent in English.  
• Are a Native Brazilian Portuguese speaker. 
• Have 4 years of previous experience in a similar role 
• Have an excellent knowledge of the risk and payments field. 
• Possess strong decision-making and communication skills. 
• Are a team player with leadership skills.  

Youll get extra points for... 

• Having previous experience in a similar position. 

Additional Information :

Thrive in a culture that values...

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.

HOW TO APPLY

Please upload your up to date resume in English and add a brief motivation letter covering your goals and your current experience. You can write it in the comment section at the end of the application page (under your message to the hiring manager).

Join our team at Playtechs new Brazilian office where we work together to support and enhance our live products and services. Be part of a global dynamic and innovative team that values collaboration continuous learning and excellence.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.

Remote Work :

No

Employment Type :

Full-time