IPM Technical Operations Technician UT Technician

Were looking for a Technical Operations Technician who thrives on making our internal systems work together seamlessly. You wont just be answering tickets; youll be the go-to expert for configuring and maintaining our core stackspecifically Okta SailPoint Slack Google Workspace and Atlassian (Jira/Confluence).

Our small yet global team is spread across the EU and APAC regions supporting internal and external collaboration partners. We tackle technical problems and streamline processes always adhering to our agreed service level agreements (SLAs).

We operate on a strong belief in automation programmatic implementation and reusable design. Were looking for people who can step back and think holistically about the ecosystem but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.

As we grow we need to sustain this growth by continuously iterating on the services we run with a focus on availability security and ease of use. Were looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence.

Qualifications :

• With 4 years of experience you have a knack for taking a non-technical problem and turning it into a smart technical solution. Whether youre setting up default access building out automations or leading a project to improve our service your role is pivotal to keeping our team secure and productive.

• Service Configuration: Manage technical aspects of service onboarding upkeep and updates using platforms like Okta Sailpoint Slack Google Workspace Atlassian.

• Troubleshooting: Be the go-to expert for issues streamlining configuration and integration while keeping configurations updated.

• Process Implementation: Lead automation of business processes continually assessing performance and advocating for improvements.

• Support: Offer reliable troubleshooting and quick resolutions to minimise business disruption.

• Training: Conduct foundational training sessions and maintain a comprehensive database of training resources.

• Drive Innovation: Explore and test new tools or processes to boost productivity and pave the way for technological advancements.

What do you need - must have

• Degree in IT or related field or relevant technical certification or equivalent experience.

• Self-starter with the ability to work autonomously.

• Stellar customer service and communication skills.

• Proficient in diagnosing and resolving issues from non-technical descriptions.

• Familiar with Okta Sailpoint Atlassian Google Workspace and Slack leveraging these tools to enhance productivity.

You get back:

• The ability to choose your own path to success youll have the freedom to define the vision 

• The freedom to have real impact

• The opportunity to inspire teams 

• A fun work environment with social activities and events

Additional Information :

Benefits

•  RSUs in a rapidly growing company
•  Flexible working model During the first six months youll be in office most days of the week to become fully immersed in Wises culture and ways of working. After the initial period youll be in office at least 3 days per week. 
•  An annual self-development budget
•  Health and dental allowance for you and your dependents
•  Company-paid: Life Insurance and an EAP program
•  Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
•  A paid 6-week sabbatical leave after four years
•  18-weeks of paid parental leave after a year with us and child care assistance
• Transportation vouchers
• Food (708 BRL per month) and Meal (1166 BRL per month) vouchers
•  TotalPass access to 3500 gyms and studios throughout Brazil

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Full-time