Customer Service Expert

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This is a fully remote position open to candidates based in Brazil.

Pay: $18$28/hr

Role Title: Customer Service Expert Phone Support (LATAM)

Role Type: Contractor

Location: Latam remote

Mexico Central America Colombia Peru Ecuador Argentina Chile and Brazil.

We are engaging Customer Service Experts to contribute to a customers project delivering phone-based support across the United this role youll apply your expertise to help train next-generation AI systems. Your work will shape how models learn reason and perform through high-quality real-world input. No prior experience in AI is required your domain knowledge is what matters. As an independent contractor you will represent customers during live calls handling communications with businesses and service providers to complete everyday tasks. This remote engagement prioritizes written and verbal English communication and seeks proactive professionals from LATAM regions.

Scope of Work

1. Place and receive phone calls on behalf of customers to complete tasks including reservations appointment scheduling and vendor confirmations.
2. Engage with businesses and service providers ensuring clear professional communication to gather information and fulfill requests.
3. Efficiently navigate phone menus hold queues and call centers to reach the appropriate contact for each task.
4. Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.
5. Handle a high volume of short consecutive calls addressing a variety of customer needs.
6. Collaborate with other remote professionals to ensure a consistent high-quality customer service experience.
7. Uphold the highest standards of professionalism and discretion with sensitive customer information.

Preferred Qualifications

1. Demonstrated experience in executive assistance virtual assistance concierge services or customer support via phone.
2. Fluent neutral and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
3. Confidence in making outbound calls including cold calls and efficiently navigating automated phone systems.
4. Reliable high-speed internet connection quiet work environment and a quality wired or USB headset.
5. Experience in the hospitality restaurant or travel industries; negotiation or escalation experience is a plus.
6. Proven ability to work autonomously manage multiple consecutive tasks and deliver high-quality service remotely.

Compensation Structure

Representatives are paid for scheduled available hours not per call completed.

Start Timeline & Availability

This role requires committed shift-based availability representatives must be fully active and responsive for the entire duration of every scheduled shift. This would be an initial 4-week engagement with representatives working four 5-hour shifts per week (up to 20 hours/week). Genuine weekend availability is required for a portion of the team.

We typically fill roles within 48 hours and expect selected candidates to start their first shifts within 2448 hours of completing onboarding.

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform your application is only considered once that final step is done.