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Customer Service Analyst

Universal Electronics

Job Location:

Manaus - Brazil

Monthly Salary: Not provided by the employer

Posted: 19 June 2026 (30+ days ago)

Application Deadline: 5 October 2026

Vacancies: 1 Vacancy

Job Summary

At UEI you will be part of a world class team that is working to innovate and revolutionize the meaning of wireless control. Whether its via chips software licenses or turnkey products we are continuing to reinvent how consumers interact with devices and services in their home.

Each day we make the connected home smarter easier to connect and use and more sustainable. Wedelight our Fortune 100 customers such as Comcast Apple Samsung Google Vivint and Daikin with ground breaking wireless technology solutions such as advanced voice-enabled remote controls cloud control solutions extreme low power Bluetooth silicon with energy harvesting capabilities smart thermostats and sensors and many other IoT solutions.

Main responsibilities:

Act as the interface between customers sales and operations ensuring compliance with orders deadlines and service level (OTD). Respond to customer demands; Communicate status updates shipments and forecasts to customers and S&OP; Manage customer support requests and situations; Monitor the production of critical items aligning priorities with Production Planning and Control (PCP); Support Sales & Operations Planning processes ensuring service level and delivery performance (OTD); Manage the flow of raw materials demand forecasts and integration between planning production and inventory systems; Administer sales orders invoicing and ensure the accuracy of commercial transactions; Prepare and update production invoicing and inventory reports.

Requirements:

Bachelors degree completed (Business Administration Logistics or related fields);
Proven experience in customer service within the electronics industry / supply chain;
Experience with S&OP and performance indicators (OTD);
Experience with Production Planning and Control (PCP) order management and invoicing;
Knowledge of ERP systems and Excel. Knowledge of the Sankhya System is a plus;
Advanced English;

Universal Electronics Inc. (NASDAQ: UEIC) is the worldwide leader in universal control and sensing technologies for the smart home. Its broad portfolio of patents includes QuickSet software that utilizes the worlds most complete knowledge graph to detect and interact with thousands of entertainment and smart home devices. The company designs develops and manufactures innovative products that are used by the worlds leading brands in the audio video subscription broadcasting connected home home energy management and mobile device markets. UEIs many first-to-market innovations have helped transform the home entertainment control home security and home energy management and sensing industries.

Universal Electronics Inc. is an equal employment opportunity employer. We are proud of our diverse workforce and we believe having diverse teams that everyone brings their whole self to work everyday is key to all of our success. We welcome all people of different experiences backgrounds perspectives and abilities.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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About Company

Universal Electronics

Universal Electronics designs, develops and manufactures innovative smart home products and smart home solutions like smart thermostats, remote controls, HVAC specifics, hospitality specifics. Contributing to a sustainable future.

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