Business Planning & Analysis SR Manager
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Job Summary
If you see technology as a way to smooth your path in life our team does too: Your Path Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we dont even know about (yet!). We work to generate value not only for our users but above all for the communities we serve and for society as a whole making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day since 2018 we have been part of DiDi DiDi Global Inc. the worlds leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability safety artificial intelligence financial markets and much more.
Whether building projects from scratch or improving our solutions we enjoy challenges that give us butterflies which is why we work at a fast pace with respect collaboration and good humor. Along this journey we also draw strength from diverse experiences and opinions to grow together fail quickly learn and adjust the course to create solutions that deliver even better results.
#LI-HybridThe Regional Operations Team serves as the strategic brain behind local market performance fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants realizing user growth and coordinating delivery services to ensure seamless operations.
With a results-driven mindset and a strong emphasis on cross-functional collaboration the team drives merchant growth and engagement refines the user journey and works closely with delivery partners to improve service quality.
At the same time the team also drives user operations focusing on acquisition retention and engagement through data insights incentive design and in-app campaign optimization continuously enhancing user experience and loyalty.
We dont just operate we manage and grow the local market with precision and purpose.
- Own business target planning and performance management Translate overall business goals into measurable targets across user segments channels and key initiatives and continuously track progress against targets.
- Manage budget and resource efficiency Own budget planning allocation and monitoring balancing investment efficiency and business outcomes to maximize overall ROI.
- Drive business performance analysis Build regular performance tracking and diagnosis mechanisms identify gaps and key drivers behind business results and provide actionable recommendations.
- Conduct target decomposition and forecasting Break down business targets into key drivers and operational metrics evaluate different scenarios and identify the actions required to achieve business goals.
- Optimize channel and strategy performance Evaluate the performance and efficiency of different user operation channels campaigns incentives and other investments and recommend resource allocation adjustments based on results.
- Turn data into business actions Go beyond reporting to identify problems opportunities and potential risks from data develop hypotheses and translate insights into clear business recommendations.
- Support business decision-making Work with different operational and business teams to understand channel characteristics and constraints align on performance expectations and support key resource and strategy decisions.
- 3 years of experience in business analysis business planning strategy operations or related roles preferably in internet e-commerce food delivery mobility or other consumer platforms.
- Strong business acumen with the ability to understand the relationship between business growth user behavior investment efficiency and overall business performance.
- Strong target decomposition and structured problem-solving skills Able to translate business goals into key drivers and measurable metrics identify performance gaps and systematically diagnose root causes.
- Excellent data analysis capability Able to independently build analytical frameworks conduct deep-dive and root-cause analysis identify trends and anomalies and turn complex data into clear business insights and recommendations.
- Strong SQL skills are required with the ability to independently extract process and analyze large datasets. Experience with forecasting scenario analysis experimentation or statistical analysis is preferred.
- Solid budget and ROI management capability with experience in budget planning allocation forecasting and performance tracking and the ability to balance spending efficiency and business outcomes.
- Good understanding of different business and operational channels with the ability to evaluate channel performance and communicate effectively with relevant teams to drive resource and strategy adjustments.
- Good command of English for daily communication in an international working environment. Mandarin is a plus.
- We create customer value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe pleasant and efficient.
- We are data-driven We are strong believers in making informed decisions thats why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win we win too. While keeping everyones best interest at heart we communicate with candor and execute with excellence in all we do.
- We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones learning from our mistakes and helping each other grow.
- We believe in Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion plurality and respect and to achieve this we rely on the governance of the Diversity Committee which works alongside HR our leadership and identity groups99Adapta 99Afro 99Colors 99Womem and 99Familys.
This is our ongoing journey with much more still to come.
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