AIOps Product Owner

• Product & Agile Leadership: Product Ownership (CSPO/PSPO) Agile and Scrum ceremonies backlog prioritization squad leadership and strategic roadmap definition.
• AIOps & Observability: Full-stack observability AI/ML in IT operations telemetry (logs metrics traces) incident management and MTTR reduction.
• Automation & Reliability: Proactive self-healing architectures event correlation operational excellence and capacity and performance auditing.
• Financial & Governance: Cloud FinOps (cost optimization platform consumption utilization tracking) and SLA/SLO/KPI monitoring.
• Stakeholder & Vendor Management: Technical vendor governance cross-functional alignment partner enablement and technical documentation.

• Serve as the dedicated Squad Lead and Product Owner managing and grooming the program backlog to align directly with strategic enterprise objectives.
• Drive disciplined sprint execution with a target release cadence of every two weeks ensuring high-quality predictable feature increments.
• Lead standard Agile ceremonies (backlog refinement sprint planning daily stand-ups retrospectives) and drive continuous experimentation to improve team velocity.
• Coordinate cross-team dependencies and resolve blockers across partner delivery teams and internal engineering groups.

• Own the end-to-end product lifecyclefrom discovery and design through deployment continuous auditing and optimization.
• Bridge the gap between technical metrics and executive impact: translate full-stack infrastructure telemetry into transparent business process KPIs.
• Partner closely with Evolution Governance and Platform teams to define maintain and audit product performance capacity and security standards.

• Champion the Self-Healing roadmap actively identifying prioritizing and delivering automation initiatives that proactively eliminate manual touchpoints.
• Drive tangible operational improvements by reducing Mean Time to Resolution (MTTR) and eliminating recurring reported incidents.
• Monitor industry trends modern AI/ML tooling and next-generation observability capabilities to continuously evolve the product roadmap.

• Support the FinOps process monitoring consumption cost efficiency and maximizing ROI on our AIOps platform investments.
• Oversee and evaluate third-party technology vendors and delivery partners holding them accountable to operational deliverables and contractual SLAs.
• Partner across global business units to drive enterprise-wide platform adoption providing technical enablement documentation and operational guidance.

• Experience: Proven experience as a Product Owner Technical Product Manager or Squad Lead delivering enterprise IT operations infrastructure or platform tools.
• Domain Knowledge: Practical understanding of AIOps full-stack observability platforms Datadog and modern IT service management (ITSM).
• Agile Acumen: Solid experience managing product backlogs user stories and two-week sprint cadences within a scaled Agile framework.
• Automation Mindset: Demonstrated passion for driving automation self-healing systems and proactive incident elimination.
• FinOps & Governance: Familiarity with cloud/platform cost tracking utilization metrics and vendor SLA management.
• Communication: Fluency in English with strong interpersonal skills to influence cross-functional technical teams and global business stakeholders.

• Agile or Scrum certifications (CSPO PSPO SAFe).
• Background in cloud infrastructure Azure (GCP nice to have) and modern Site Reliability Engineering (SRE) concepts.
• Experience coordinating managed services and offshore delivery vendor partners.

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