Senior Service Delivery Coordinator
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Job Summary
Arηs Group Part of Accenture is looking for a Senior Service Delivery Coordinator for one of its clients a European agency operating large-scale digital services.
Role & Responsibilities
- Coordinate operational service delivery and ensure SLA compliance.
- Lead service management activities including incident problem change and capacity management.
- Organize service reviews and performance reporting.
- Chair operational bridges and coordinate recovery activities.
- Monitor operational KPIs and drive continuous service improvements.
- Manage dependencies between multiple service providers and technical teams.
- Ensure service documentation and CMDB accuracy.
Qualifications :
Your Profile
- Minimum 10 years of experience in IT operations or service delivery.
- Proven experience managing large-scale critical IT services.
- Strong leadership and stakeholder management capabilities.
- Experience working within ITIL-based environments.
- Ability to communicate effectively with technical and business stakeholders.
Technical Skills
- ITIL Service Management
- ServiceNow or similar ITSM platforms
- SLA / KPI management
- Operational reporting
- Capacity and availability management
- Incident and problem management
- CMDB management
- Monitoring and observability solutions
- Continuous improvement methodologies
Additional Information :
WHATS IN IT FOR YOU
- We value your contribution which is why we offer a competitive and attractive salary package.
- Your wellbeing is our priority from day one you are covered by a comprehensive health insurance plan.
- Benefit from a convenient meal allowance provided through a ticket restaurant card.
- Take part in impactful projects that make a difference at both the national and European level.
- Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
- Join a collaborative culture where we regularly celebrate achievements and milestones together.
Remote Work :
Yes
Employment Type :
Full-time
About Company
Ar?s is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of 17 entities across 9 countries that ... View more
