Product owner

About the Role

Within Portals & Platform EPIC and traXes provide customers and partners with secure intuitive and reliable access to digital services across Belgium and Germany.

As Product Owner / Product Manager the consultant is accountable for the success of the product from strategy to execution.

The consultant understands customer needs defines priorities align stakeholders drive adoption and ensure that the product continuously delivers value.

The consultant will work at the intersection of:

• Customer experience
• Business value
• Product strategy
• Technology delivery
• Operational excellence

What the consultant Will Do:

Shape Product Strategy and Vision

• Define and communicate the product vision strategy and roadmap.
• Translate customer needs business objectives and company priorities into clear product outcomes.
• Position EPIC and traXes as strategic digital channels within Elia Group.
• Drive product adoption and customer value creation across Belgium and Germany.
• Create alignment among stakeholders regarding priorities roadmap decisions and product trade-offs.

Improve Customer Experience

• Own and continuously improve the end-to-end customer journey.
• Understand customer segments market roles and user needs.
• Identify pain points and translate them into product improvements.
• Promote a consistent intuitive and reliable experience across all services integrated into the portals.
• Leverage customer feedback usage data and product insights to steer decisions.

Enable Product Delivery and Scale

• Lead the product team and create clarity on product goals priorities expected outcomes and delivery focus.
• Own maintain and continuously prioritize the product backlog balancing customer value business impact urgency dependencies technical feasibility and operational risk.
• Ensure backlog items user stories acceptance criteria and non-functional requirements are sufficiently clear and ready for development.
• Accept completed work and use demonstrations testing stakeholder feedback and product data to adjust backlog priorities.
• Work closely with engineering architecture security infrastructure and platform teams.
• Enable product teams to integrate services faster through standards governance and reusable capabilities.
• Remove friction and reduce onboarding lead time for products and services.
• Ensure the portals remain scalable maintainable and ready for future growth.

Drive Product Performance

• Define and monitor KPIs related to adoption usage service quality and customer satisfaction.
• Use Digital Insights and analytics to identify opportunities and guide investments.
• Measure product outcomes and communicate progress to stakeholders.
• Continuously improve the value delivered to customers and the business.

Ensure Operational Excellence

• Define and follow up service expectations reliability and performance indicators.
• Collaborate with operational teams to ensure availability monitoring and support readiness.
• Contribute to incident management and continuous improvement activities.
• Balance customer value delivery speed security and operational sustainability.

What Success Looks Like

• Growing adoption of EPIC and traXes.
• Improved customer satisfaction and reduced customer friction.
• Faster onboarding and integration of new services.
• Strong stakeholder alignment across Belgium and Germany.
• Reliable secure and scalable digital services.
• A product roadmap that consistently delivers measurable customer and business value.

Requirements:

Experience

• Masters degree or equivalent through experience.
• 5 years of experience in Product Management Product Ownership Digital Platforms or Customer Portals.
• Good level of Dutch and/or French and English is required.
• Proven experience defining product vision roadmap and measurable outcomes.
• Experience leading a cross-functional product team in an Agile environment and taking accountability for backlog prioritization and delivery outcomes.
• Experience in customer-facing digital products portals platforms or service integration environments.
• Experience in energy infrastructure or other complex B2B environments is an asset.

Skills:

• Strong stakeholder management and influencing capabilities.
• Customer-centric mindset with strong product judgement.
• Ability to translate customer needs into strategic priorities a development-ready backlog and clear delivery plans.
• Strong communication skills across business and technology audiences.
• Analytical and data-driven approach to decision making.
• Ability to navigate ambiguity and create clarity.
• Comfortable discussing technology integrations digital platforms and delivery risks with technical teams.

Additional Assets

For EPIC

• Customer portals
• UX and customer journey design
• Identity and access management
• User onboarding and account management
• Customer-facing digital products

For traXes

• APIs and integrations
• Developer portals
• Machine-to-machine communication
• Data exchange platforms
• SLA-driven digital services

Required Skills:

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