MS Copilot adoption specialist

NextLink is having an existing position as a MS Copilot adoption specialist in Brussels area Belgium.

General information:

- Start date: ASAP

- Duration: 12 months renewable

- Workload: full time (2 days on site 3 days remote)

- Work location: Brussels area Belgium

Description:

As part of the Digital Servicing team we are strengthening our capabilities around Microsoft Copilot Chat and Copilot for Microsoft 365 which are key enablers of productivity collaboration and AI adoption across the organization.

We are looking for a Copilot Adoption Specialist who will play a central role in driving the day-to-day

adoption usage and continuous improvement of Copilot solutions. This role sits at the intersection of technology user experience training and community management with a strong focus on empowering end users and maximizing business value from Copilot.

The mission of this role is to support animate and scale the effective use of Copilot ensuring users are well supported informed about new capabilities and guided toward best practices.

Key Responsibilities:

- Copilot Adoption & Community Management

Build manage and animate user communities around Copilot Chat and Copilot for Microsoft 365.

Foster engagement through regular communications events sessions and knowledge sharing.

Act as a visible point of contact and ambassador for Copilot within the organization.

- User Enablement & Training

Design and deliver training sessions workshops and learning materials adapted to different user

profiles.

Share tips & tricks use cases and best practices to help users get the most out of Copilot features.

Contribute to the continuous improvement of learning paths and onboarding content.

- User Support & Operational Follow-up

Provide day-to-day functional support to users answering questions and helping resolve usagerelated issues.

Identify recurring issues or adoption barriers and propose improvement actions.

- Product Watch Testing & Recommendations

Closely follow the evolution of Copilot features and roadmap.

Test new functionalities as they become available.

Produce clear reports and recommendations on new features including potential use cases risks

and adoption value.

- Prompt Library Management

Help design maintain and promote a centralized prompt library.

Curate test and document high-value prompts aligned with business needs.

Encourage community contributions while ensuring quality and relevance.

- License Management & Adoption Insights

Support the management and monitoring of Copilot licenses.

Help ensure licenses are used effectively and aligned with organizational priorities.

Profile:

Language: English fluent French fluent Dutch fluent

Min. 5 years of professional experience

A masters degree in computer sciences engineering or equivalent technical field is prefered.

Strong knowledge of Microsoft Copilot systems

Technological watch for Copilot products

Autonomous proactive

Client oriented ; used to work with business counterparts

Excellent communication skills

Excellent organizationnal and coordination skills

AI development skills: Azure OpenAI RAG Azure AI Foundry PP AI Builder Azure AI Search (vectors)