IT Support Technician Job ID JP053643

We are looking for an experienced IT Support Technician to join a dynamic IT Care team responsible for delivering high-quality end-user support and contributing to the future workplace environment. The role combines technical support incident management hardware and software administration and continuous service improvement.

• Install configure maintain and support end-user hardware software and workplace solutions.
• Handle service requests access management requests and technical support incidents.
• Diagnose and resolve hardware software mobile device printing and connectivity issues.
• Log track and document incidents and requests through the ITSM platform.
• Analyze support tickets and service metrics to identify recurring issues and improvement opportunities.
• Support user onboarding equipment deployment and workplace technology initiatives.
• Collaborate with infrastructure network workplace and service management teams.
• Contribute to process improvements and enhanced user experience.

• Minimum 4 years of experience in an IT Service Desk or IT Support environment.
• Strong knowledge of:
  • Windows Operating Systems
  • Microsoft 365 / Exchange Online
  • Intune / Company Portal
  • Active Directory
  • ITSM tools and ITIL processes
  • Mobile devices (iOS and Android)
  • Printing solutions (Canon UniFlow)
  • Networking fundamentals (VLAN Wi-Fi connectivity)
• Experience with user support incident management and troubleshooting.
• Ability to communicate technical concepts in a user-friendly manner.

• Customer-oriented with strong communication skills.
• Analytical and proactive problem solver.
• Team player who enjoys sharing knowledge and best practices.
• Organized and detail-oriented.
• Strong focus on service quality and user satisfaction.

• Dutch: Professional proficiency.
• French: Professional proficiency.
• English: Professional proficiency.

• Full-time assignment.
• Hybrid model with a minimum of 4 days onsite per week.
• Location: Brussels.
• Initial contract until October 2026 with possible extension.
• Start date: ASAP.